Norris Hiring for Residential Hall Supervisor at Milwaukee, WI  Full Time

Are you looking for an employer that is innovative and trauma informed?  Are you looking for a job that is going to be challenging and rewarding all at the same time?  Well you’ve come to the right place!  When you choose a career with Norris, you walk away every day knowing that you had a positive impact on the lives of others. 

Norris’ Group Care Programs provide treatment, educational, and therapeutic recreational services to male youth ages 8 through 17 and their families. Youth receive services related to mental health, emotional behavioral disorders, problematic sexualized behaviors, AODA, and trauma, including physical, sexual, emotional abuse or neglect. The Norris team strives to provide the best quality care to youth and families by making meaningful connections and providing a safe space for individuals to heal.  We engage those we serve, our colleagues and our community with respect, compassion and acceptance.

Norris is currently seeking an individual to fulfill the role of Hall Supervisor in our Group Care Program at our 900-acre Mukwonago campus.   We are looking someone to work a Tuesday – Saturday shift, with hours working on both first and second shifts.

Under the supervision of a Hall Manager, the Hall Supervisor (HS) oversees the milieu and the day-to-day operations of an assigned hall in accordance with Norris policies, protocols, and procedures, licensing requirements, placing agency expectations and best practice standards. The Hall Supervisor ensures that hall services address youth needs according to their personalized plans (i.e., treatment, learning, etc.), helps employees implement trauma informed principles, uses and teaches de-escalation techniques, and serves as an overall resource for the hall and leadership team.  The Hall Supervisor directly supervises an Assistant Supervisor, Lead Residential Care Specialist and Residential Care Specialists.  The Hall Supervisor periodically serves in the Leader on Duty (LOD) role.  

The Hall Supervisor ensures sensitivity to the ethnic and cultural diversity of youth, families and employees while effectively communicating and promoting the philosophy, goals, policies, and procedures of Norris. As a 24/7 treatment program, the Hall Supervisor position requires the individual to work a flexible schedule in order to support the needs of their hall and the program and understands that their schedule is subject to change to meet the program’s evolving needs at any time, including nights, weekends and holidays. 

Some key attributes of the position include the following:
Leadership:

• Ensures scheduling of direct care employees including finding coverage in the event of unexpected staffing shortage or high youth needs on the hall. This includes filling in on the hall, as necessary. 
• Demonstrates fiscal responsibility by managing monthly hall funds for activities, youth allowance and clothing needs, etc., timely and accurately.  Ensures receipts are kept and submitted to the Business Department within established timeframes.   
• Responsible overall for the needs of the hall to ensure youth receive quality care, employees are supported and the day-to-day environment promotes a safe and secure place for youth to heal.
• Establishes a cohesive and goal-directed, problem-solving team by providing effective leadership through role modeling and coaching.
• Is effective in maintaining a calm, pleasant, and enriching environment across the campus.

Supervision:
Administrative –  

• Provides consistent support and guidance to a Lead Residential Care Specialist and Residential Care Specialists to ensure service provision meets program, contract and regulatory expectations and is consistent with the overarching goals of ensuring safety and well-being.
• Completes performance evaluations for direct reports per Norris policy.
• Works collaboratively with Program Leaders and Human Resources to support employee personnel and performance needs.

Supportive –  

• Provides weekly or bi-weekly consultation and supervision to direct reports, based on personalized professional development plans.  

Education –  

• Understands, implements, and models CPI philosophy and trauma-informed care and clinical interventions at a high level.
• Models appropriate interactions, skill development, decision making, and intervening when youth are in crisis ensuring the hall behavior management system is understood by all employees and executed with fidelity to Norris practice models.

Treatment Planning:

• Knows, implements, and provides input on each child’s treatment plan.  
• Assists in the clinical assessment process with youth and ensures employees are implementing personalized sensory intervention plans (e.g., Safety, Guidance, Learning Plans).
• Assists in the development and facilitation of therapeutic activities which enhance personal treatment plans (to include psycho educational group facilitation, planning/implementation of family activities and trauma informed interventions).

EEO
Norris is an equal opportunity employer. All employment decisions are made without regard to race, religious creed, color, age, sex, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information or other classification protected by applicable federal, state, and local laws and ordinances.