Noramtec Consultants Americas Hiring for Technical Support Specialist – ESR Job at Mesa, AZ Full Time

Job Description

The person will respond to a variety of end user support requests, troubleshooting software, hardware, and account issues. They will actively engage with end users via chat, email, through the ticketing system, and in-person.

Job Responsibilities

• Provide onsite support of Able’s end users computing platforms, including Mac and Windows workstations
• Troubleshoot and resolve helpdesk tickets
• Answer calls & open tickets for all support requests
• Resolve and close tickets within Service Level Agreements (SLA)
• Assign and escalate all tickets in a timely manner, follow up on all open tickets and keep supervisor informed of critical tickets
• Coordinate with staff & vendors as needed
• Perform and assist with basic upgrades
• Backup for other IT duties

Education Requirements

High School Diploma or equivalent

Minimum Qualifications

Interpersonal Skills:

• Excellent verbal and written communication skills
• Ability to develop effective working relationships with all levels of staff and management.

Knowledge, Skills and Abilities:

• Use and knowledge of personal computers (MacOS and Windows)
• Basic understanding of Mac and PC hardware and software
• Working knowledge of Jira (or other ticketing systems) and Microsoft Office
• Ability to communicate with staff and management personnel verbally, in writing, and on the phone
• Ability to detect errors and make decisions with minimum supervision
• Work independently; demonstrate good judgment

Preferred Qualifications

1+ year of experience in IT related role

ROC1

Job Types: Full-time, Contract

Salary: $22.00 – $28.00 per hour

Benefits:

• Life insurance
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• IT support: 1 year (Preferred)
• IT ticketing system: 1 year (Preferred)
• MAC and PC: 1 year (Preferred)

Work Location: One location