Nirenstein Horowitz & Associates PC Hiring for Customer Support Specialist Job at Glastonbury, CT Full Time

If you’ve been looking for a career opportunity in the marketing field, this may be the job for you. Glastonbury law firm, dedicated to helping people achieve their estate planning goals, is looking for an exceptional person, to support the marketing department in its primary and administrative duties.

If you are looking for a challenging position with an opportunity to learn and grow in a place where you can make a difference in people’s lives, contact us.

Skills

Warm, friendly, professional, courteous, poised, confident, energetic, professional, team-oriented person. Highly motivated, self-directed individual with strong organizational skills, excellent verbal and written communication, proficiency with Office 365 including Outlook, Word, Power Point and Excel, able to work independently and multi-task. Experience with database filters preferred. Marketing experience is preferred, but not mandatory. This position does not require someone who wants to work in social media. We are located in the Somerset Square area of Glastonbury, Ct.

Customer Service Support Responsibilities:

• Undertake daily administrative tasks to ensure functionality and coordinator the department’s activities.
• Will be working in our marketing department.
• Assist Marketing Department with media relations, direct mail, client seminars, and networking.
• During seminar week, assist with set-up and break down of venue.
• Coordinate, process and distribute in-house, client-specific mailings.
• Update database to ensure client information is accurate and up-to-date; update spreadsheets, databases and inventories with statistical and non-financial information.
• Prepare and update database for seminar registration process.
• Make confirmation calls to seminar participants.
• Prepare and distribute seminar registration forms.
• Update and maintain marketing calendar.
• Track and generate tracking reports to analyze results of all marketing and public relation efforts and discuss results with Marketing Coordinator.
• Participate in marketing and group meetings, which includes providing input on operations and procedures.

In this position, you must attend and assist with public and private seminars. We hold seminars one week each month and one Saturday a month, your attendance is required during seminar week. Manage referrals and professional relationships, coordinate direct mail, prepare mailings for prospects and clients, and learn proven marketing and public relations systems. This work is a critical factor for the smooth operation of the marketing department and the attainment of its goals, as well as for the long-term growth of our firm.

REQUIREMENTS:

Marketing certificate or an equivalent combination of experience and training. One year of related experience. Must be proficient with Office 365 and be comfortable learning new programs and systems. Reliable transportation is a must.

All office personnel must be vaccinated. This position is NOT remote. Employee will be eligible for hybrid schedule after 6 months of service.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

COVID-19 considerations:
We follow all CDC and State guidelines and mask mandates.
All on-site employees must be vaccinated and boosted.

Experience:

• Marketing: 2 years (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: One location