NielsenIQ Hiring for Account Manager (Financial Services) Remote Job at Chicago, IL Full Time

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About this job

Does the idea of working for an established company with a start-up culture excite you? Is being on a diverse team with a focus on work life balance important to you? Are you a self-starter anxious to make a name for yourself in a fast-growing company that rewards good ideas? If you answered yes to these questions, NielsenIQ may be the company for you.

As Account Manager on our eCommerce team, working with large corporate clients and both public and private investors. This role will be at the cutting edge of the alternative data space where you will you will be involved in all aspects of customer success, including customer support, onboarding and training, and managing customer relationships. You will work closely with our sales, data engineering, and product teams to ensure our customers’ needs are met. Your mission is to ensure our clients derive value from their relationship with NielsenIQ and that they become passionate champions of our brand. Our team is co-located and agile, with central hubs in New York, Chicago, and Toronto.

Responsibilities:

• Oversee the day-to-day operations of your book of business, which will be comprised of large organizations
• Be essential in guaranteeing customer satisfaction and success, working with your team and cross-departmentally to ensure high service levels, support quality, and customer satisfaction
• Gain an understanding of our data and market research products to effectively diagnose, analyze, troubleshoot, and escalate customer questions and issues
• Participate in customer-facing calls to communicate progress updates, action plans, and resolution details
• Provide proactive communication to customers regarding their requests in a way that demonstrates empathy and commitment to resolving their reported issues or questions
• Ensure proper, timely follow-up to maintain a high level of customer service
• Develop and strengthen client relationships
• Clearly communicate client feedback to internal teams, including engineering, product, and data operations, to help find solutions
• Provide product onboarding and continued education/training
• Serve as a subject matter expert on our products and services
• Develop a strong understanding of your clients’ priorities, goals, and product uses cases
• Work closely with sales and communicate important account updates to your and the sales team
• Serve as a client advocate while staying aligned with our internal goals
• Help maintain a support-related knowledge base and help shape the customer success framework

A little about you

Do you have the necessary skill set to be successful in this role?

• Customer success and customer experienced focused
• Process-oriented with strong analytical and organizational skills
• Highly motivated and someone who takes initiative
• Ability to work independently, as part of a team, and with other teams
• An empathetic listener
• A critical thinker who can look at problems and solutions holistically

• 2-5 years’ relevant experience in a customer support role at a SaaS company, market research company, financial services institution, or a similar background, supporting a client base comprised of large, global organizations in a fast-paced environment
• Experience communicating with senior-level executives
• Strong business and technical acumen, with an understanding of value drivers in recurring revenue business models
• Experience working across internal teams to help resolve client issues
• Possess excellent verbal, written, and presentation skills, with the ability to communicate clearly and effectively both externally and internally
• Results-oriented with a history of setting and attending goals to meet aggressive timelines
• Ability to take ownership and drive customer issues to resolution
• Experience with Jira a plus
• Experience with project management a plus
• An understanding of financial markets and technology and/or an understanding of market research tools and products a plus

Our Benefits

• Flexible working environment
• Health insurance
• Parental leave
• Life assurance

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

Learn more at: www.niq.com

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Our commitment to Diversity, Equity, and Inclusion

NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/