Nextrio LLC Hiring for Onboarding Technician – Onsite IT – CA Job at Anaheim, CA Full Time

This position is *that unique opportunity* you’ve been waiting for: a chance to grow and join a company with an outstanding reputation for client, employee and community engagement.

Become an important contributor to a fast-growing computer services company! Join a modern work environment where you are both supported and challenged by interesting people and interesting work. The Network Pro is a good place for great people to do what they love every day.

Who We Are:

Since 2003, The Network Pro has delivered proven managed technology solutions and superior IT consulting services. At The Network Pro, we prioritize people, foster relentless improvement, share a common mission and go the extra mile to create an amazing client experience. And we know that a company is only as good as its team members.

We are currently seeking a full-time ONBOARDING TECHNICIAN for our Anaheim office.

Who You Are:

You’re passionate about working in and around technology and you’re looking for that fun, supportive environment where you can grow and succeed. You’re professional, curious and generous with your knowledge, because you truly care about your clients and your team members. And you thrive on the genuine appreciation and frequent recognition you receive for doing a great job! Among your best qualities, you are:

• Great with computers and polished with people
• Enjoy working with a team
• Ready to take your technical skills to the next level
• Excited to use the spiffiest gadgets, gizmos and practices available today

• Have a bit of an entrepreneurial spirit and inner drive
• Work hard and play hard

Position Summary

The Onboarding Technician is one of the first technical impressions our clients make about TNP! This important role sets the tone for excellent an excellent client experience, combined with thorough technical discovery in the new client environment. The Onboarding Technician is responsible for auditing/documenting the network, internally documentation to provide support and recommendations to the other departments for alignment to our standards. The Onboarding Technician will also be responsible for assisting the Proactive Services Department with ongoing documentation development and proactive tasks of current client.

• 
  You report to: Proactive Services Director
• You work closely with: Client executives/staff and TNP’s deep bench of technical experts: network architects, senior engineers and technical account managers.
• Your new office: You’ll be working in an open, collaborative workspace (with screaming-fast Internet) in the Anaheim Hills, minutes away from great restaurants and local coffee shops. And your client work may take you onsite to a variety of businesses throughout Southern California.

Essential Responsibilities

• Audit new client’s environment prior to onboarding and report back findings about firewall, switches, servers, phone system, wireless environment, potential areas that need improvement, etc.
• Onboard new clients by implementing The Network Pro’s tool set
• Create detailed documentation about new client’s IT environment
• Conduct knowledge transfer on completion of onboarding
• Assist Proactive Department in completing service requests generated from Proactive visits
• Review and update current documentation management system for all current clients
• Travel 80% of the week (mileage is reimbursed), most work will be conducted onsite at client’s place of business

What You Bring to the TNP Team:

• Remote Experience Troubleshooting Microsoft Windows 10 and 11 in a business environment
• Remote Experience managing the latest version of Microsoft Windows Server
• Proficient with Active Directory Administration and Group Policy Management
• Proficient LAN/ WAN Network Connectivity Troubleshooting Experience
• Proficient managing and configuring Hyper V
• Proficient configuring/ Troubleshooting Firewalls
• Proficient configuring/ Troubleshooting Network Switches including VLANs
• Experience with Backup/ Disaster Recovery Devices
• Experience Configuring/ Troubleshooting NAS devices
• Experience with Remote Management Tools
• Experience with Microsoft 365 and other cloud technologies

Unbelievable Benefits:

Training & Certification Included!

• Joint investment by you and the company in your personal and professional growth

• Meeting with leading industry manufacturers and vendors for product demos, tech trainings
• Paid prep materials and study time for company-sponsored certification tests

Leadership & Communications Skills Development!

• Collaborate with service team members through tech & customer support challenges
• Communicate with customer relationships as a personal, service oriented trusted advisor
• Manage vendor relationships for our customers

Values Matter:

Our workplace culture depends on growth-minded colleagues and we demonstrate daily our commitment to TNP’s core values:

• People Prioritizing People
• Relentless Improvement
• One Team One Mission
• Today not Tomorrow
• Amazing Client Experience

Job Parameters:

• Full-time position, 8-5 M-F core hours, flex time around those core hours; some overtime and weekend work will be required. We rotate on-call duties and value work-life balance.
• Must have valid driver’s license & reliable vehicle. Majority of work to be done in TNP’s office with some travel to client locations (mileage will be reimbursed).

• Able to lift, carry and move 40 pounds of computer equipment.
• Complete benefits package, 401K retirement plan, paid time off and competitive hourly wage position.

Nextrio is a wholly-owned division of The Network Pro, Inc.

THE NETWORK PRO IS COMMITTED TO PROVIDING EQUAL OPPORTUNITIES TO ALL APPLICANTS AND EMPLOYEES.