Nexigen Hiring for I.T. Service Desk Technician (In Office, Not Remote) Job at Newport, KY Full Time

The Service Desk Technician is responsible for coaching and mentoring other service desk technicians, supportting the team for first level support of incoming service tickets. Tickets may be incidents, requests, problems or alerts. This job role relates to but is not limited to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.

Essential Duties and Responsibilities:

· IT Support relating to technical issues involving Microsoft’s core business applications and operating systems

· Support of disaster recovery solutions

· Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security

· Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix

· Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets

· System documentation maintenance and review in Nexigen’s established knowledgebase

· Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.

Job Type: Full-time

Pay: $19.00 – $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Windows: 1 year (Preferred)
• Active Directory: 1 year (Preferred)

Work Location: One location