New York University Hiring for Assistant Director of IT Service Delivery & Support Job at New York, NY Full Time

Position Summary: Direct the overall management of IT service delivery and support for the College of Dentistry. Direct the overall operations of the TIS Service Center, including supervision of the Team Leader and technicians. Review Service Center analytics to ensure the timely and effective provisioning of support in line with TIS service level agreements. Direct the Team Lead in the development of support strategies and operations management. Plan and collaborate with TIS’s group leaders of Service Development, Systems & Infrastructure, Cybersecurity, and Informatics on all stages of the IT service lifecycle – service strategy, service design, service transition, service operation, and continual service improvement – in order to ensure effective service delivery and support. Interface with the clinical, research, administrative, and academic area’s management to understand and respond to their IT service support needs. Provide feedback to TIS groups on these needs throughout the service lifecycle. Collaborate with Service Development (End User Computing) leadership on the selection of University-compliant end user, particularly clinical, devices. Supervise the deployment and support of these devices. Represent Service Support in technology projects – those of TIS, Clinical Information Services, and NYU IT. Represent TIS in the execution of non-technical Dentistry projects, e.g., related to construction and major departmental moves at the College. Serve as liaison to Dentistry’s research teams on projects, moves, and research device support. Qualifications: Required Education:
Bachelor’s Degree

Required Experience:
7+ years relevant experience or equivalent combination. Must include experience providing technical support and troubleshooting techniques for resolving complex problems with networked hardware and software applications. Must also include experience supervising technical staff.

Required Skills, Knowledge and Abilities:
Proficiency with the use of clinical technology, networked systems, internet services, web browsers, Windows and Mac-based software, e-mail systems, PC Desktop applications (MS Word, Excel, Access, PowerPoint). Excellent analytical, interpersonal, verbal and written communication skills. Ability to provide technical training to non-technical users.
Additional Information: In compliance with NYC’s Pay Transparency Act, the annual base salary range for this position is USD $90,000.00 to USD $140,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity