Network Engineer – Cisco Viptela Hiring for Network Engineer – Cisco Viptela Job at Ohio Full Time

We are currently seeking for a Network Engineer – Cisco Viptela for a Remote opportunity. This is for a 13+ month opportunity (with potential for extension or conversion).

****Must be U.S. Citizen for this particular and no 3rd parties for this client****

Location: Remote opportunity based out of Ohio

Length: 13+ months (with possibility of extension or conversion)

Ideal candidate: Will have experience with Cisco Viptela – SDWAN

Responsibilities:

• Complete activations for external customers with little oversight
• Partner with the applicable departments to trouble shoot activations for customers such as Customer Care Manager’s, Account teams and Field Ops
• Troubleshoot post activation issues.
• Excel at processing orders according to Service Level Agreements (SLAs), M&P’s, On-Time Performance objectives and quality standards.
• Excel at managing the assigned queue (May be an Automatic Call Distribution (ADC) call queue where assigned) to maintain service level objectives.
• Maintains and supports the network infrastructure.
• Update all systems and databases with careful attention to detail.
• Provides accurate and consistent internal and external customer communication during established intervals using phone, email, and ticketing notes.
• Leverages knowledge to provide support to peers and provides new hire training.
• Organize and complete special projects assigned by Leadership.
• Utilize flexible scheduling to work outside of normal business hours in support of customer requests.
• Provide top level escalation support for Leadership
• Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.
• Maintain a commitment to safe practices and holds others equally accountable.
• Complete designated amount of work in a specified timeframe with a high degree of quality.
• Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.

Minimum Qualifications:

• 7+ years related experience in specific area or equivalent.
• Must have Viptela SDWAN
• Assoc degree or equivalent education

• Knowledge of Wide Area Network (WAN) and Local Area Network (LAN) Topologies
• Understanding and ability to interpret Circuit Designs
• Intermediate experience with implementation of Circuits: DS1, DS3, Optical, Ethernet, and DWDM
• Intermediate experience with Network Hardware including Routers, Switches, Wireless Access Points
• Intermediate experience working with Internet and Private Network Solutions
• Intermediate experience working with Voice over Internet Protocol (VOIP) Equipment or Solutions
• Intermediate experience configuring Customer Provided Equipment (CPE) Routers and Switches
• Must be able to obtain tier II security Clearance
  

If qualified, interested, and available (or know somebody who is), please reply with an updated resume and desired rate for immediate consideration to [email protected]