Network Cisco Voice Engineer Hiring for Network Cisco Voice Engineer Job at Frisco, TX Full Time

Greeting of the day from Veridian Tech Solution

We are hiring for this long term contract role.

Role – Network Cisco Voice Engineer(L2 Level)

Location – Frisco ,TX(1st day onsite)

Long term contract

No. of positions – 13

Job Description-

· Technical Certification: CCVP with at least 3 to 5 years of experience.

· Basic understanding of CUCM , IM&P & Cisco unity connection version (N-1).

· Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc.

· Good understanding of Unity Connection Voice mail services.

· Good understanding of VoIP, MGCP, H.323 and SIP services.

· Good communication skills.

· Open for 24×7 availability

· Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.

· Expert level experience in handling Cisco IP telephony Network Infrastructure.

· independently resolve tickets within SLA

· Adheres to standard operating procedures / work instructions

· Follow the escalation process

· Follow the shift hand-over process

· Update work logs

· Update the knowledge base

· Technically upgrade across versions of environment when required

· Ticket Monitoring

· On – call support

· Opening Bridge Call

KEY TECHNOLOGIES:

· CUCM, IM&P & Unity connection

· SIP, MGCP and H.323 gateways.

· Oracle SBC basic understanding and troubleshooting

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Must be capable of working independently, while at the same time demonstrating a collaborative work style. Must possess a high degree of accountability, and commitment to meeting customer and management expectations
• Expert level experience in handling Cisco IP telephony Network Infrastructure.
• Deep understanding of Unified Communications and Video conferencing, including but not limited to: Cisco Unified Communications Manager ( 11.X , 12.X,14.X ), Unity Connection, IMP, Expressways, Jabber Client, SIP, H.323, MGCP ,SCCP ,QoS and Voice Gateways, Oracle SBC , Intrado E911 Gateways.
• Deep Understanding of Voice Gateways configuration (ISR ,ESR Routers and Analog gateways) ,Trunks, E1/ T1(CAS,CCS), FXS /FXO etc.
• Understanding of UCS technologies and Virtualization technologies
• Responsible for upgradation of UC applications and end points like CUCM , CUC, IM&P , Jabber Clients etc.
• An understanding of network switching and routing as it relates to Unified Communications.
• Monitor effectiveness and efficiency of existing systems; assist with development and implementation strategies for improving the efficiency, reliability and performance of these systems
• Troubleshoot/Resolve escalations of Collaboration/Video issues; prioritize and respond to Service Desk tickets as appropriate
• Ability to act as a resource for Unified Communications/Video problem resolution , research issues or effectively escalating for timely resolution
• Lead architectural and engineering services for Cisco Unified Communications, Collaboration environments including new office builds, office moves, hardware and software upgrades, integrations with other systems, enhancements, etc.
• Participates in product evaluations, systems testing, certification, and product lifecycle management
• Participates in scheduled and unscheduled system maintenance including change management, on-call, and off-hour systems’ support

Improve Processes and Standards

• Recommend solutions and improvements
• Develops and maintains technical standards, procedures, and techniques for the resolution of voice service issues to ensure maximum system availability and performance levels
• Provide updates regarding the performance and availability of UC and/or Network infrastructure and proactively work to resolve problems
• Troubleshooting application and system errors using various tools and methods

Job Type: Contract

Salary: $30.00 – $35.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Frisco, TX 75033: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Computer networking: 3 years (Preferred)
• LAN: 3 years (Preferred)

Security clearance:

• Confidential (Preferred)

Work Location: One location