NETR, Inc Hiring for Lead Customer Service Specialist Job at North Andover, MA Full Time

At NETR, a Sila Services Company, we are an established residential and commercial heating and cooling company located in North Andover, MA that has been in business for over 31 years. Our ability to retain quality employees speaks to our commitment to hire motivated people and provide exceptional on the job and professional training. Our explosive growth has opened the need for an experienced HVAC Service Technician to join our team.

** The best time to find a great job is when you already have a good job. **

The Lead Customer Service Specialist is the primary liaison between our customers and our field staff and sales professionals. Their mission is to provide the highest level of service by building tremendous value through engaging and compelling employee and customer experiences.

They are responsible for the following:

• Maintaining high level of productivity.
• Managing incoming calls and customer service inquiries.
• Generating sales leads that develop into new customers.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer issues.
• Obtaining product knowledge so that you can answer questions.
• Processing orders, forms, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communication with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.

The ideal Customer Experience Specialist must have:

• Excellent communication, organizational, and interpersonal skills.
• Ability to stay calm when customers are stressed or upset.
• Encouraging and motivating personality
• A polished and professional demeanor.
• Self-motivation and discipline.
• An ambitious and competitive nature.
• Highly evolved customer service skills.
• A working knowledge of Microsoft office and computer savvy competence.

The eligible Customer Experience Specialist will receive:

• Monthly bonuses/commissions.
• On-going training and mentorship.

Requirements:

• Minimum of 3-5 years of professional customer service experience.

Job Type: Full-time

Pay: $27.00 – $32.00 per hour

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• North Andover, MA 01845: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 4 years (Preferred)

Work Location: One location