General Summary:
The Help Desk Manager’s primary responsibility is to manage the activities and responsibilities of the service delivery team. As a part of this management, they will also be responsible for providing assistance to the team and ensuring service and support are provided to clients at or above agreed levels. The Help Desk Manager reports to the General Manager. The Help Desk Manager develops and refines our company’s best practices.
This position requires a high level of independence, ownership, and accountability. In addition, this manager needs to have strong client service skills. Organizational ability is important to keep track of all tasks because the job requires a great deal of multitasking. Accurate and timely tracking of client work, service calls, and related documentation, including timesheets, is required.
Position Responsibilities:
Knowledge, Skills, and Abilities:
Ticketing and remote desktop software like ConnectWise Manage and Automate
Networking
Cloud Solutions
Email
Critical Attributes:
Credentials and Experience:
Benefits:
Professional Overview
NetGain Technologies is an Equal Employment Opportunity (EEO) employer that is committed to a safe and drug free work place. NetGain performs pre-employment criminal background checks and substance abuse testing which includes a urine drug tests to detects the presence of illegal drugs. We appreciate your cooperation in keeping NetGain a safe and drug free company.
Job Type: Full-time
Pay: $60,000.00 – $90,000.00 per year
Benefits:
Schedule:
Ability to commute/relocate:
Experience:
Work Location: One location
About the Department At Novo Nordisk, our Finance and Operations team is the engine that elevates holistic commercialization of our...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Equivalent Experience Field Service Engineer Our client is seeking a well-versed technically minded individual to...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Overview: Perform system updates, testing/coordinating new feature rollouts, and identifying new opportunities within the application...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Every day at Disney Cruise Line we take pride in bringing the magic of Disney...
Apply For This JobJob Description Join a Legacy of Innovation 110 Years and Counting! Daiichi Sankyo Group is dedicated to the creation and...
Apply For This JobJob Description The Large Molecule Analytical Validation (LMAV) team within Analytical Research & Development (AR&D) – is seeking a Senior...
Apply For This Job