Nelson & Kennard Hiring for Help Desk Technician Job at McClellan, CA Full Time

Nelson & Kennard, an established and growing, high volume Sacramento area law firm seeks to hire a Help Desk Technician. We are looking for someone who is responsible, intuitive, takes pride in their work, and has a professional demeanor. Must be able to multi-task, think critically and have exceptional analytical skills. This position is based out of our McClellan, CA (Sacramento County).

The Help Desk Technician role focuses on supporting employees with mid-level server and desktop issues, as well as ticket escalation from our helpdesk. The suitable candidate will work with our staff to identify problems and resolve them, both desk side and with remote support tools, using a “roll up your sleeves and dig in” approach. These resolutions will involve autonomous work or coordinating other resources within the IT team. With the right candidate, it is our goal to eventually train this person in other areas of the Information Technology department, such as Windows System Administrator duties.

The qualified candidate will have current skills or knowledge in the following areas:

· Group Policy Creation, Maintenance, and auditing

· Mobile Devices-Phones/Tablets

· Network Printer/Scanner/Fax Set up and Troubleshooting

· DNS/DHCP/WSUS

· Office 365 and 2016

· User Login/Access Managment

· Windows Server 2012 R2, 2016, 2019

· Windows 10/8/7

· Active Directory & Server Security

· VMWare Hyper Visor Administration

· Software and hardware troubleshooting experience

Experience in the following areas would be a plus but not required:

· Network Security – Firewall, VPN & Antimalware Policies

· Scripting and automating procedures utilizing PowerShell

· ConnectWise, GoTo Suite

· Barracuda Backup, SPAM, and Message Archiver

· VBA Script troubleshooting

· PCI DSS Compliance

· VoIP phone system troubleshooting and administration

Additional Requirements:

· Effective verbal and written communication skills

· Strong problem solving skills

· Excellent follow-up and adherence to documentation protocols

· Must be self-driven and able to work in a fast pace, high volume, goal-oriented environment

· Must have good time management skills

· Must be flexible with hours and willing to work varying shifts between the hours of 8:00 AM to 6:00 PM Monday – Friday and occasionally on Saturdays

Why N&K?

· BENEFITS: We offer a competitive benefits package to fit your needs now and in the future. Including but not limited to: 401(k), Medical Insurance, Dental Insurance, Vision Insurance, Company Paid Life Insurance, Paid Time Off, Paid Holidays, Paid Sick Days, Pet Insurance, Employee Referral Bonuses & more.

· TOOLS FOR SUCCESS: At Nelson & Kennard we offer top-tier training, a thorough learning process, and supportive management to help you succeed.

· UPWARD MOBILITY: Our law firm has been in business for 36 years. We encourage individual and firm growth by focusing on developing our employees and giving them the tools for advancement. We are proud to note that our entire management staff has been promoted from within. We believe that ideal growth is organic both for employees and for the firm as a whole.

· DISTINGUISHED RECOGNITION: We differ from other firms we are constantly looking to continue to grow and change by leveraging technology to better service the needs of our clients and our staff. Our firm has won numerous client awards and recognition for meeting and exceeding client goals.

· TEAM MORALE: We are not your old-fashioned law firm. We are committed to employee recognition and development. We invest in employee centric activities and fun events throughout the year to further enrich our staff.

· EQUAL OPPORTUNITY & DIVERSITY: At Nelson & Kennard, we are an equal opportunity employer committed to a diverse and inclusive workspace. We hire and promote employees on the basis of qualifications, proven ability and level of contribution without regard to race, ethnicity, gender expression, religion, marital status, age, disabilities, genetic information, or sexual orientation.

This is an onsite position in McClellan, CA. Nelson & Kennard is not looking for remote candidates at this time.

Must pass a criminal background check and drug test to qualify for hire.

Job Type: Full-time

Pay: $18.00 – $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location