National University Looking for Desktop Support Specialist II Full Time

Position Summary

This position requires a self-motivated team member to support National University’s laptops, desktop
computers, and user applications as well as our faculty and staff. The candidate should possess advanced knowledge of current Microsoft
Windows operating systems, desktop, and laptop computers (both Mac and PC), printers, scanners, and other peripheral devices. In addition,
the candidate should have advanced knowledge of antivirus, backup solutions, software deployment, hard drive encryption, installing,
diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The candidate
should have excellent customer service skills and possess the ability to work independently or as a team. The candidate should be
comfortable working on important IT support initiatives and delivering positive results.

Essential Functions:

• Provides advanced end-user support for all IT-related issues.
• Documents, tracks, and monitors Desktop Support trouble
  tickets to ensure a timely resolution.
• Responds to telephone calls, email, and tickets for technical support.
• Analyzes,
  diagnoses, tests, and resolves complex desktop end-user problems.
• Maintains precise and accurate accounting of IT inventory,
  licensing, and assets.
• Installs, maintains, and repairs hardware components to ensure optimal performance is
  achieved.
• Recommends system modifications to reduce incidents and problems.
• Remotely installs software
  applications.
• Builds and maintains images for desktops.
• Ability to multi-task and prioritize workflow.
• Create and
  maintain knowledgebase and reference documentation.
• Provides excellent customer service.
• Creates user accounts and maintains
  end-user security in various systems.
• Assists Infrastructure, Computer Operations, Information Security and Development groups as
  needed.
• Provides training to end-users on hardware-related items.
• Assists or leads important IT tasks and
  projects.
• Reasonable and consistent attendance to fulfill the requirements of the position.

Supervisory
Responsibilities: N/A

Requirements:

Education & Experience:

• Associate
  degree with focus on Information Technology preferred.
• Minimum of 5 years of experience as a Desktop Support Specialist
  required.
• Experience in higher education preferred.
• Experience working in a technology-driven enterprise
  preferred.
• All skills, abilities and education will be considered for minimum qualifications.

Competencies/Technical/Functional Skills:

• Familiarity with ITIL best practices.
• Advanced knowledge of desktop
  security practices and applications.
• Advanced knowledge of virus protection technologies.
• Advanced knowledge of testing and
  deploying desktop applications using industry best practices.
• Advanced understanding of current Microsoft Windows operating
  systems.
• Advanced understanding of current Microsoft Office Suites and Office 365.
• Advanced understanding to conduct problem
  recognition, research solutions, isolation, and follow-up steps.
• Advanced understanding of supporting end-user connectivity from
  home networks, hotel, and outside office networks.
• Advanced understanding of Web/Videoconferencing Applications.
• Advanced
  oral and written communication skills.
• Strong understanding of Multifunction Printers/Copiers and desktop printers.
• Strong
  understanding of Apple Computers and devices.
• Strong understanding of networking concepts including wireless
  networking.
• Strong organizational skills.
• Highly motivated and able to work independently or as a member of a
  team.
• Proficient with Microsoft Word and other applications in the Microsoft Office suite.

Location: Onsite

Travel: N/A

Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a
candidate’s qualifications, skills, and competencies.  Absent exceptional circumstances, candidates will be offered a salary within this
range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay
is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our
holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family.  For full details about our
benefit plan offerings, please visit benefits.nu.edu. For
Part-time benefits, please click here.

Compensation Range:

Hourly: $22.20 – $28.86

National University is committed to maintaining a high-quality, diverse
workforce representative of the populations we serve. National University employs more than 5,000 faculty and staff and serves over 41,000
students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive
academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of
community and a commitment to diversity. With programs available both online and at our many campus locations, National University is a
leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and
working professionals.

National University offers an opportunity to work in an innovative environment that supports diversity.

National University (NU) is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or
applicant for employee per applicable federal, state and local laws. At NU, a diverse mix of highly talented, innovative and creative people
come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration
for employment, education, and admission at National University. We are focused on equality and believe deeply in diversity of race, color,
ancestry, age, family care status, veteran status, marital status, creed, religion, sex, gender, sexual orientation, religion, ethnicity,
national origin, and other legally protected group status.