National University Looking for Academic and Finance Advisor I Full Time

Position Summary:

Serves as a student’s key point of contact, providing in-depth, quality service to students from
the time they enter the first course until they graduate. Academic and Finance Advisors spend a majority of the day speaking with students
on the phone, via email, text messaging, and chat providing academic and financial support while also supporting the students in overcoming
challenges that could prevent progress to graduation. This position is responsible for providing policy information and assistance
throughout the student’s educational time with the University. In addition, also provides direct support associated with the students’
financial aid and addresses all questions regarding funding for students throughout the duration of the program. Team members must perform
all duties accurately and timely. Academic and Finance Advisors provide exceptional customer service and quality responses to all student
inquiries.  They also serve as a liaison between each student and all other teams within the University.  The position is responsible for
identifying at-risk students and successful students and educating and motivating those students to increase their likelihood of progressing
to graduation. Additionally, Academic and Finance Advisors are also responsible for a specific set of operating tasks, and is measured using
key metrics including retention rates, healthy student account balances, and task completion rates.

Essential
Functions:

• Maintain all tasks/responsibilities for student load set by Associate Director or Director of Student
  & Financial Advising / New & Re-Entry
• Performs daily operating tasks and responsibilities as assigned by the Associate Director,
  Roadrunner System, Student Portfolio Report or other task delivery methods
• Proactively identify various “at risk” student
  populations and provide low level resolutions to assist student in successful program completion
• Monitors student degree plans and
  course schedules to ensure students are remaining in compliance with University policy and degree plan requirements
• Assist student
  with any changes to their course of study
• Identify at-risk behaviors in students and proactively provide support and resources to
  students to ensure students stay on path for graduation
• Accurately describes and advises to financial aid requirements and
  University policies and procedures.
• Monitors each assigned student’s academic progress, per Satisfactory Academic Progress
  guidelines and requirements
• Monitors receivable balances and recommends lockouts and dismissals for financial
  reasons
• Responsible for maintaining reasonable outstanding balances and exercising collection efforts
• Contribute to a
  positive and productive team atmosphere and working conditions
• Attend all required team meetings and trainings, adjusting schedule
  as necessary
• Deliver messages to students on behalf of the University as needed, not limited to above mentioned
  tasks
• Provide professional and composed support to escalated students
• Participates in ongoing department projects, or other
  special projects, as needed
• Reasonable and consistent attendance to fulfill requirements of the position
• Other duties as
  assigned

Supervisory Responsibilities: N/A

Requirements:

Education &
Experience:

• Bachelor’s degree preferred
• Minimum of one (1) year of experience in advising is
  preferred
• Student services or training and development in a collegial setting preferred
• Experience in higher education
  preferred
• Experience working in a technology-driven enterprise preferred
• All skills, abilities and education will be
  considered for minimum qualifications

Competencies/Technical/Functional Skills:

• It is imperative that all
  Academic and Finance Advisors are well versed in all University policies, including policy updates
• Knowledge of operating systems
  utilized by team members of the University, including, but not limited to Internet Explorer and MS Office products
• Remain
  solution-focused in all interactions with students. team members, clients, faculty, and staff keeping in mind all University policies and
  federal regulations
• Knowledge of available private, state, and federal financial aid programs
• Knowledge of FDCP Act and
  general payment practices
• Ability to multi-task and prioritize
• Ability to use and facilitate online communication using
  email and/or other technology-based communication media
• Ability to maintain confidentiality
• Ability to prepare letters,
  reports, and business correspondence
• Must be able to consistently display the highest level of integrity
• Highly organized
  and detail-oriented
• Ability to work well in teams, while contributing to positive and productive team atmosphere, working
  conditions, etc.
• Ability to advocate for student without compromising the integrity of the University
• Ability to manage
  conflict with student concerns or escalations
• Strong understanding of the University mission, vision, values, goals, and
  strategies
• Strong ability to provide friendly student service on all calls and written correspondence regardless of message being
  delivered
• Proficient with Microsoft Word and other applications in the Microsoft Office suite

Travel: No Travel
Required

National University is committed to maintaining a high-quality, diverse workforce representative of the populations we
serve. As a network of nonprofit educational institutions, the System employs more than 3,300 faculty and staff and serves over 41,000
students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive
academic and work environment that allows for students, faculty and staff to develop their interests and talents while experiencing a sense
of community and a commitment to diversity. With programs available both online and at our many campus locations, National University is a
leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and
working professionals.

National University offers an opportunity to work in an innovative environment that supports
diversity.

National University (NU) is proud to be an equal opportunity employer and does not unlawfully discriminate against
any employee or applicant for employee per applicable federal, state and local laws. At NU, a diverse mix of highly talented, innovative and
creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will
receive equal consideration for employment, education, and admission at National University. We are focused on equality and believe deeply
in diversity of race, color, ancestry, age, family care status, veteran status, marital status, creed, religion, sex, gender, sexual
orientation, religion, ethnicity, national origin, and other legally protected group status.