National Security Agency Hiring for Benefits Specialist Job at Fort Meade, MD Full Time

The selectee will be trained to advise employees about retirement planning, including anticipated benefits and documentation requirements. Retirement Counselors work as a team to deliver briefings on the retirement process, serve on the Agency’s Casualty Reporting Team, and guide surviving family members in employee death cases. Occasional Continental United States travel may be required.
Specific duties include, but are not limited to:
– Advising employees and answering questions regarding:
– Eligibility (e.g., service computation dates);
– Benefits (e.g., employee annuity estimates, health services, life insurance, Thrift Savings Plan [TSP], Flexible Spending Account [FSA], and Long Term Care [LTC]);
– Training and educating stakeholders (employees, Talent Management partners) on retirement and benefits procedures;
– Monitoring and applying relevant federal policies and legislative changes;
– Administering retirement award programs;
– Reviewing personnel files and processing timely documentation for retirements (including disability retirements) and death cases.

Job Summary

Are you an excellent communicator, highly motivated, customer service-oriented, and ready to learn about NSA’s retirement and benefits process? This Benefits Specialist position offers an opportunity for learning and growth in this critical Talent Management function.

Qualifications

The qualifications listed are the minimum acceptable to be considered for the position.
Degree must be in Human Resources (HR), Business Administration, Business Management, or an HR-related field (e.g. Personnel Counseling Services, Organizational Behavior, Organizational Development, I-O Psychology, Industrial Relations, Business Administration, or Human Resources Management). At the bachelor’s level, may also be in a related field (e.g., psychology, sociology, counseling).
ENTRY/DEVELOPMENTAL
Entry is with a Bachelor’s degree and no experience. A high school diploma or GED plus 4 years of relevant experience, or an Associate’s degree plus 2 years of relevant experience may be considered for individuals with in-depth experience that is clearly related to the position.
Experience working with employee benefit plans, benefit practices, and/or related government benefit regulations; and in customer service is desired.
FULL PERFORMANCE
Entry is with a Bachelor’s degree plus 3 years of relevant experience, or a Master’s degree plus 1 year of relevant experience or a Doctoral degree and no experience. A high school diploma or GED plus 7 years of relevant experience, or an Associate’s degree plus 5 years of relevant experience may be considered for individuals with in-depth experience that is clearly related to the position.
Relevant experience must be in customer service and working with employee benefit plans, benefit practices, or related government benefit regulations. Experience in a benefits office as an advisor or coordinator of benefits and managing customer-related programs is preferred.

Competencies

The selectee will be self-motivated, customer-focused, detail-oriented, and organized. Retirement Counselors must be able to prioritize competing demands, objectively evaluate options, and work collaboratively as a team to meet critical deadlines. The ideal candidate will be comfortable advising individual employees, briefing group audiences, and discussing sensitive matters. The ability to communicate clearly with discretion is essential. A background in interpreting and applying federal rules and regulations (e.g., creditable service, date setting, separations) is preferred.

Pay, Benefits, & Work Schedule

Salary offers are based on candidates’ education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position.
Salary Range: $50,643 – $116,788 (Entry, Full Performance)
Work Schedule: Monday – Friday, with basic 8hr/day work requirements between 0600 and 1800 (flexible).

How to apply

U.S. Citizenship is required for all applicants. NSA is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph.
Due to time sensitive communications regarding your application, please ensure your spam filters are configured to accept email from [email protected]. Please review the job posting thoroughly to ensure you meet the described qualifications and are aware of all associated requirements. To apply for this position, please click the ‘Apply’ button located at the top right of this posting. After completing the application for the first time, or reviewing previously entered information, and clicking the ‘Submit’ button, you will receive a confirmation email. We encourage you to apply as soon as possible, as job postings could close earlier than the closing date due to sufficient number of applicants, or the position is no longer available. You may be asked a series of questions depending on the position you apply for. Your responses will be used as part of the application screening process and will assist in determining your eligibility for the position. Be sure to showcase within your resume those experiences relevant to this position. Failure to provide the required information or providing inaccurate information will result in your application not being considered for this position. Only those applicants who meet all position qualifications, may be contacted to begin employment processing. Please remain diligent in monitoring email and your SPAM folder. Reasonable accommodations may be provided to applicants with disabilities during the application and hiring process where appropriate. Please visit our Diversity link for more information.
This position is a Defense Civilian Intelligence Personnel System (DCIPS) position in the Excepted Service under 10 U.S.C. 1601. DoD Components with DCIPS positions apply Veterans’ Preference to eligible candidates as defined by Section 2108 of Title 5 USC, in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. If you are a veteran claiming veterans’ preference, as defined by Section 2108 of Title 5 U.S.C., you may be asked to submit documents verifying your eligibility.

DCIPS Disclaimer

The National Security Agency (NSA) is part of the DoD Intelligence Community Defense Civilian Intelligence Personnel System (DCIPS). All positions in the NSA are in the Excepted Services under 10 United States Codes (USC) 1601 appointment authority.