National Rural Electric Cooperative Association Hiring for Sr Engineer Infrastructure Automation, SERVICENOW at Arlington, VA  Full Time

NRECA is a unique national trade association providing advocacy, financial services and business support services to over 900 consumer owned electric cooperatives across the country. NRECA employees are united by our mission, inclusive culture, collaborative workplace and commitment to service excellence. As a “best place to work” employer, we operate with integrity, transparency and a spirit of innovation.

Summary of Position

We are looking for an infrastructure automation engineer who has a solid background in the Service Now platform. We want someone who has experience in and wants to have full lifecycle responsibilities to include customer outreach as well as product support.

You will analyze, design, automate, integrate, implement, deploy and operate as well as support our Service Now platform and integration with IT infrastructure platforms.

We are an infrastructure as code shop and automation will include proactive identification and execution of enhancements and provide strategic input into our roadmaps and improvement plans for the Service Now platform.

Furthermore, we will need you to stay abreast of new features and functionality and play a key role in driving continual improvement; ensuring operational integrity; integrations; auditability, data maintenance; oversight of discovery processes and schedules.

NRECA has a DevSecOps culture and practices. Our success is results driven by providing the highest levels of security, reliability, and availability in support of our business and IT partners. THIS IS A HYBRID ROLE LOCATED IN ARLINGTON, VA REQUIRING A ONE DAY MINIMUM IN THE OFFICE.

Key Responsibilities

• Provide full product development lifecycle on the Service Now platform to include integrations with other systems.
• Collaborate with other internal teams and serve as a trusted business and technical adviser.
• Take ownership of tasks and resolves system performance bottlenecks in a timely manner.
• Develop and proactively engage in designs, coding, and other changes with immediate and extended team members in a collaborative manner.
• Develop and enhance process and procedures to include documentation and training.
• Works with team members to improve platform functionality and integrations.

Qualifications

Required Qualifications and Skills

• Bachelor’s Degree in Information Technology, or related field
• ServiceNow Certified System Administrator with 3 + years of experience in IT operations management, including CMDB, ServiceNow Discovery, Service Mapping, and Discovery using Service Graph Connectors and ITSM.
• Full lifecycle experience from requirements to design to coding to testing to deployments
• Experience with ServiceNow integrations, including REST APIs, LDAP, and SSO
• 5 years of experience with programming/scripting language/tools
• Strong communications, written and oral with excellent interpersonal, teamwork and customer service skills
• Strong problem solving and analytical skills

Preferred Qualifications

• Experience in object-oriented programming and/or agile development
• ITILv3 or ITIL4 Foundations Certification

Essential Physical Requirements

• Requires close visual acuity to perform activities, such as: preparing and analyzing data and figures; transcribing and writing; viewing a computer terminal; and reading details.
• Requires ability to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Additional Requirement:

The preceding job description has been written to reflect management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

NRECA is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call: 703-907-5992 – NRECA Arlington Human Resources. Please call 402-483-9275 – NRECA Lincoln Human Resources, for Lincoln, NE employment opportunities. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The U.S. Equal Employment Opportunity Commission (EEOC) recently released the ” poster, which updates and replaces the previous “EEO is the Law” poster and “EEO Is the Law Poster Supplement”.

Pay Transparency Non-Discrimination. NRECA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

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Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities