National Floors Direct Hiring for Senior Customer Success Representative Job at Boca Raton, FL Full Time

Overview:

National Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver the customer experience and expertise of a High End Floor Covering Specialty Store directly to our customers’ home. This revolutionary approach to satisfying the floor covering needs of homeowners is part of our commitment to delivering an industry leading customer experience.

We are currently seeking a highly motivated, adaptable Senior Customer Success Representative to join our rapidly growing team. We have an amazing web presence, recognizable brand, great reputation, and top notch customer reviews due in part to great Customer Success Representatives. In this role, you will be responsible for handling customer calls regarding all post-sale issues. Our Customer Success Team teams play a crucial role in our commitment to delivering an industry leading customer experience. You will be responsible for handling all inbound communications, phone calls and emails, regarding the resolution of customer issues.

Responsibilities:

• Provide customers with courteous, timely and effective support.
• Demonstrate a mastery of product, procedural, and best practices knowledge.
• Engaging with customers regarding their floor covering needs.
• Passionate about delivering a great customer experience.
• Making prompt and timely outbound calls to customers regarding their products and services.
• Providing a positive and informative customer experience.
• Use internal tools to document all customer touch points and communications.
• Availability to work some nights and weekends.
• Contribute to the achievement of team goals and outcomes.
• Participate in regular training and development meetings as required.
• Represent the brand in line with our mission of delivering an amazing customer experience.

Qualifications:

• 5+ years of Call Center, Customer Service, Customer Success or Account Manager experience.
• Familiarity with Customer Relationship Management (CRM) software and best practices.
• Technologically proficient.
• The desire to grow and learn new skills.
• Pleasant and professional telephone demeanor.
• Excellent listening and communication skills.
• Must possess a positive, can-do attitude.

What Our Employees Say About Us?

• Indeed Employee Reviews: 88%
• Glassdoor Employee Reviews: 96%

What Our Customers Say About Us?

• Consumer Affairs Customer Reviews: 90%
• Trustpilot Customer Reviews: 90%
• Houzz Customer Reviews: 94%
• Google Customer Reviews: 94%

How Our Customer Success Representatives Are Set Up For Growth?

• Ongoing Training
• Learning and Development
• Career Pathing
• Opportunities for Growth

Benefits and Compensation:

• Performance Bonuses
• 100% Paid Training
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Schedules
• Employee Discounts
• Paid Time Off (PTO)
• 401k

This a fantastic opportunity for all, focused, driven, and motivated professionals looking for an opportunity to develop with a growing organization. We take pride in investing in, training and developing our people. There are opportunities for career development within the Customer Success function, as well as the lateral growth opportunities throughout the organization as a whole. If you are committed to achieving your personal and professional goals – this could be the best next career step for you.

National Floors Direct is committed to equal opportunity in all conditions of employment, for all employees and all job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. National Floors Direct also complies with all applicable national, state and local laws governing nondiscrimination in employment.

Job Type: Full-time

Pay: Up to $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: One location