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Position Title: Manager, Extended Campus Program & Enrollment
No. of Positions to Fill 1
Department/Program: Extended Campus 13500
Work Location: Remote/Work-from-Home
Reports to: Director, Extended Campus Operations
FLSA Classification: Exempt/Salaried
FTE: 100% (40 hrs/week)
Type of Employment: Regular/FT (30+ hrs/week)
DEI Tier: Tier I
Compensation: $48,734 – $54,933
Job Summary
Under the direction of the Director for Extended Campus Operations, the Extended Campus Program & Enrollment Manager is responsible for the coordination and administration of Extended Campus programming, and interacts with students, faculty, and staff to ensure successful program implementation and delivery. The Program & Enrollment Manager must be able to coordinate and collaborate effectively with internal and external collaborators/stakeholders with a wide array of backgrounds, wants, and needs.
This is 100% remote/virtual position with a somewhat flexible work schedule and a general expectation of availability during regular weekday business hours of 9am – 5pm MT, while recognizing that some hours will be mandatory as determined by required meeting attendance and real-time online program management. A consistent, stable, high-speed internet connection is required.
Job Duties & Responsibilities
•Manage program scheduling, on-campus events coordination, and certificate retreat scheduling.
•Manage web catalog, registration, enrollment, payments, and communication workflows in Ellucian Elevate (non-credit registration platform).
•Support program development and implementation, including design, rollout and launch.
•Collaborate with marketing and communication units to effectively implement program promotional content when required, including but not limited to the University website.
•Ensure effective scheduling and communication with faculty/instructors, including the coordination and management of file sharing systems and related process as needed.
•Clearly and efficiently respond to prospective participant/partner inquiries.
•Manage participant onboarding needs, including registration and program information.
•Manage application submission, review and scholarship/discounts processes for relevant programs; support and guide applicants through the entire application process.
•Collaborate professionally with external partners, sponsors, and contract service providers.
•Support the accurate tracking of program expenses and revenue, including ongoing billing, payments and refund management, invoice processing, and reporting.
•Maintain a consistently high standard of data collection, including data integrity, analysis and systems/processes maintenance for application, enrollment and related program information.
•Keep up to date on trends in higher education with respect to graduate student education, admissions requirements and application review, administrative improvements, and graduate student wellness.
Required Qualifications
Educational degree/diploma required:
•Bachelor’s degree in relevant field from an accredited college
Minimum length of prior relevant professional experience required:
•Two (2) years of relevant experience with a Bachelor’s degree, or four (4) years of relevant experience without Bachelor’s
Other Experience, Knowledge, Skills, or Competencies Requirements?
•Experience in building partnerships with internal and external constituents in a diverse community
•Highly organized and detail-oriented in handling, directing, and prioritizing multiple and complex assignments/projects, and maintaining records
•Ability to self-direct required
•Strong presentation skills
•Problem-solving and communication skills, both verbal and writing; able to define problems, collect data, establish facts, draw valid conclusions, and effectively present information to administration and other internal and external groups
•Working knowledge of Microsoft e-mail, word processing, spreadsheet, database, and presentation software; use of the Internet browser programs to obtain data and information, maintain records, generate reports, and communicate with others
•Able to establish and maintain positive and effective working relationships with students, college employees and the public by consistently utilizing assertive communication, emotional intelligence, and critical thinking skills
•Able to respond timely, effectively, and kindly to common inquiries or complaints, regulatory agencies, or members of broader business and education communities
•Ability to work effectively in a team environment with strong focus on customer service and support•Ability to perform and excel in a high-tech, digital environment
•Ability to handle sensitive and extensive confidential data, maintain privacy and discretion at all times
•Entrepreneurial mindset (as opposed to corporate) with a passion for creating new and topical programming
May prior relevant experience substitute for degree? Yes
(PLEASE NOTE: each applicant’s experience and demonstrated skills are assessed on a case-by-case basis as to their relevancy to the position applied for as well as whether they may substitute for required degree.)
• All job candidates must hold a commitment to co-create a diverse and inclusive community and actively participate in related professional development regarding the dynamics of privilege and oppression and the impact these have in the workplace.
• All job candidates must demonstrate their level of understanding of the dynamics of privilege and oppression, and the impact these have on equity, access, and opportunity.
• All job candidates must be able to demonstrate an appropriate level of understanding of and appreciation for the values of Naropa University for this job and the capacity to provide a rigorous clinical approach as evidenced in work, communication, collaboration styles, and other general workplace behaviors.
Preferred Qualifications
•Experience with continuing education and workforce development programs and initiatives, and/or experience in higher education registration, admissions, or similar role
•Experience with Ellucian Elevate, Ellucian Colleague, or related platforms
Physical Requirements & Environmental Conditions
Maximum amount of weight employee must be able to lift/carry with or without reasonable accommodations:
•20 lbs.
During regular daily activities, employee must be able to do the following with or without reasonable accommodations: Stand, walk, sit, handle/finger, bend at the waist, reach above shoulder level.
During regular daily activities, employee may be exposed to the following: Interruptions/distractions.
Naropa’s health and welfare benefits include the following: medical, dental, vision, FSA, HSA, employer-paid short-term and long-term disability, employer-paid life insurance and accidental death and dismemberment, an employer-sponsored pre-tax retirement savings plan, and a variety of voluntary, employee-paid supplemental insurance plans.
A comprehensive benefits package is available to full-time employees who work a minimum of 30 hours each week.
Employees who work 20 – 29 hours each week are eligible for only the employer-paid short-term & long-term disability, employer-paid life insurance & accidental death and dismemberment, and the retirement plan.
Employees who work fewer than 20 hours per week are eligible to participate in Naropa’s retirement plan only.
All regular full-time and part-time employees accrue sick leave benefits; accrual rates vary based on the position, hours worked, and years of service.
