Nacelle Solutions Hiring for Desktop Support Job at Charleston, WV Full Time

Desktop Support Specialist

Competent person willing and capable of performing a broad range of duties necessary to establish, execute and drive the information technology functions of the organization in a professional, accurate, consistent, timely and highly accountable manner. Provide in-person and remote support for desktop, laptop, tablets, printers, network, web and non-web-based applications and related technologies.

Core Responsibilities:

• Perform routine support for Windows, Mobile Devices, Networking and Wireless Devices.
• Knowledge and experience with a wide breadth of Microsoft Products (Windows, Office 365, Teams).
• Manage logistics of incoming and outgoing IT shipments.
• Maintain an organized inventory of all equipment.
• Deliver technical support in accordance with established policies and procedures.
• Respond to telephone calls, email, tickets, and personnel requests for technical support.
• Document, track, and monitor problems/tickets to ensure a timely resolution.
• Self-motivated to identify and solve technical issues to improve the service delivered to the customer.
• Excellent customer service, reporting, follow through, and time management skills.
• Works with other department team members to ensure good cross communication.
• Display excellent teamwork skills and a positive attitude.
• Experience with imaging PCs and providing updates/patches through use of tools.
• Setup and deploy new printers.
• Working experience with Intune, Active Directory and Azure Active Directory.
• Windows Server administration experience a plus.
• Perform other duties as assigned by the manager.

General

· Provide the highest level of confidentiality in all matters related to the information systems environment, data, and company proprietary information

· Maintain documentation for all devices

· General administrative assistance

· All other required in an entrepreneurial company

Position Requirements:

· College Degree with an emphasis on computer science or equivalent working experience that provides the knowledge and abilities necessary to perform the duties.

· Previous experience as a Level 2 Desktop Support professional with at least 2-3 years of previous industry experience.

· Direct experience with Windows, Microsoft productivity tools (Exchange, Office, SharePoint, Teams), iOS, and Adobe apps)

· Strong knowledge and experience supporting technologies related to desktops, laptops, tablets, mobile phones, printers, cloud-based web applications and related technologies

· Maintain professional knowledge of current trends and developments in the information technology field

· Strong planning and organizing skills with proven ability to effectively prioritize a high volume of requests on a daily basis

· Excellent communication and customer service skills

· Strong problem solving and analysis skills

· Demonstrated ability to function effectively in a team environment

· Valid driver’s license

· Strong organizational skills

· Ability to maintain confidentiality

· Ability to travel

· This is a safety sensitive position subject to random drug testing.

Physical Demands/Working Environment:

Regularly required to:

• Talk & hear; verbally express ideas, information, & instructions

Occasionally required to:

• Stoop, kneel, crouch, or crawl
• Stand/walk for long periods of time without a break
• Remain seated in a normal position for up to half the workday
• Climb stairs & ladders
• Lift, pull, push, or carry up to fifty (50) pounds

Job Type: Full-time

Pay: $20.00 – $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Weekend availability

Work Location: One location