MyComputerCareer Hiring for IT Tech I Job at Holly Springs, NC Full Time

Schedule:

PURPOSE OF POSITION:

The IT Support Technician will report to the IT Operations Manager and work to ensure that the technology needs for all MyComputerCareer employees and students are met on a daily basis. Under supervision, the candidate will perform installing, testing, troubleshooting, integrating, performance monitoring, maintaining LAN, WAN, and telecommunications duties including Voice over IP (VoIP). The candidate will assist in network product planning, evaluation testing, assisting in planning, hardware/software changes along with documenting, and communicating technology related standards.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Technical work activities remotely or at customer site to meet business and customer requirements

• Document and reports on work completed to ensure compliance with Company and Customer Procedures.

• Escalate issues in line with company processes to ensure customer demands are met

• Provide customer service to internal and external customers to ensure consistent experience.

• Monitor and Maintain WAN, LAN, and WLAN.

• Replace failed hardware as needed.

• Monitor, update, resolve daily tickets in a customer ticketing system.

• Perform daily moves, adds, and changes (MAC).

• Perform all aspects of network administration; (documentation of hardware components using Microsoft Visio software, and other applications.)

• Troubleshoot wired and wireless network.

KEY COMPETENCIES:

• Customer focused.

• Demonstrates analytical and systematic approach to resolving complex problems and assignments

• Demonstrates the ability to absorb and apply technical information

• Demonstrates the ability to establish priorities and work independently

• Strong sense of discretion and confidentiality is required

EDUCATION & EXPERIENCE REQUIREMENTS

• A+ Certification

• Associates Degree or Computer Industry Certifications

• Customer Service experience preferred

• Attention to detail.

• Ability to think outside the box.

PHYSICAL AND COGNITIVE DEMANDS:

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other duties, as assigned by their manager.

Behaviors

Required

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity