MVP Health Care Hiring for Provider Services Associate, Care Center Representative at Schenectady, NY  Full Time

Friday, August 25, 2023

Over 35 years strong and fueled by 1,700 smart, passionate employees across New York state and Vermont, MVP is full of opportunities to grow. We are a nationally recognized, award-winning leader for a reason. The beating heart of our company is a wide range of employees from a diverse set of backgrounds-tech people, numbers people, even people people-working together to make health insurance better. If you are ready to join a thriving, mission-driven company where you can create your own opportunities and make a positive difference-it’s time to make a healthy career move to MVP!

Full-Time, Non-Exempt

A provider services representative is responsible for supporting, developing, and maintaining service relationships with involved participants, including providers, physicians, and administrators. Provides optimum customer service as required to maintain existing members and prevent cancellations. The Care Center Representative must take full responsibility for every call to ensure callers concerns are met. Provides world class customer care to internal and external customers while consistently adhering to all call handling objectives, i.e., hold time, talk time, after call work, schedule adhere and quality assurance.

• Correctly responds to all Department of Health audit calls on a consistent basis.
• Acts as a liaison between our internal and external customers.
• Responds promptly, accurately, and effectively to all calls in a polite and professional manner.
• Responds to all calls timely and have a clear understanding of call avoidance, such as but not limited to: short calls, intentional disconnects, inappropriate transfers and inappropriate use of hold button.
• Performs data input in a highly accurate and timely manner on all customer contacts.
• Simultaneously accesses multiple databases while addressing customer’s needs.
• Clearly explains all policies and procedures on both incoming and out-going calls. On an ongoing basis, educates members about their benefits and MVP’s procedures.
• Develops a comprehensive understanding of all lines of business. Has the technical skills required to be able to perform task efficiently.
• Delivers information in a clear and confident manner.
• Asks appropriatequestions to ensure a clear understanding of customer’sconcern.
• Applies technical skills required to simultaneouslyaccess multiple databases while addressing customer needs.
• Responsible for researching and resolving member issues and for communicating resolution back to the caller in a timely, professional and effective manner.
• Performs other duties as assigned.

POSITION QUALIFICATIONS:

Minimum Education:

High School diploma or equivalent when possesses customer service employment experience.

Minimum Experience:

Minimum 1 – 3 years customer service experience and/or relevant office experience required

Experience in positions where adherence to strict confidentiality is required

Healthcare, health insurance experience preferred Call Center experience preferred

Required Skills:

• Strong problem solving skills with effective oral and written communication skills
• Have strong interpersonal skills and exhibit good judgment
• Demonstrated excellent customer service skills including superior accountability and follow through
• Demonstrated PC skills using Microsoft applications
• Majority of contact is via telephone, with some written correspondence, email or chats as needed. Ability to work in a fast paced environment and deal with the challenges inherent in a call-center atmosphere.

MVP offers a competitive benefits package, tuition reimbursement program and paid time off!

About MVP
MVP Health Care is a nationally recognized, not-for-profit health insurer caring for more than 700,000 members in New York and Vermont. Committed to the complete well-being of our members and the communities we serve, MVP makes health insurance more convenient, more supportive, and more personal. We are powered by the ideas and energy of more than 1,700 diverse, employees from all backgrounds, committed to having a positive impact on the health and wellness of everyone we serve. MVP Health Care is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the Know your Rights protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at [email protected]

Please apply and learn more – including how you may become a proud member of our team.

Other details

• Job Family Customer Service
• Pay Type Hourly