MT Distribution, LLC Hiring for Customer Service Representative Job at Cape Coral, FL Full Time

Premier Manufacturing Products, dba as MT Brands, is a multi-million-dollar industry leader in dietary supplements. We are nationally recognized for our trusted, affordable, cutting-edge products which are manufactured in cGMP Certified facilities and the highest quality assurance and integrity.

We are currently seeking a Customer Service Representative (CSR) to fill a pivotal role within our growing organization. The primary role of the Customer Service Representative is to manage inbound and outbound customer calls, process new sales orders, answer customer queries, resolve customer issues, and support the Sales and Marketing Departments with various, daily administrative functions. Come walk with the backbone of a reputable company and lay out your future!

The CSR holds a full-time in office work schedule. This is not a remote position. Candidates should have a minimum of three (3) years of related experience. Candidates must be able, willing, and ready to work from our Cape Coral, FL Corporate HQ and/or from our Fort Myers, FL locations. The starting hourly pay rate for this position will depend upon knowledge, skills, education, and experience, with a range of $16.50 to $18.00. Please visit the careers page on our website to review the full job description.

We offer a full benefits package including health, dental, vision and numerous other supplemental plan options, as well as 401k + employer match, paid time off, paid holidays, and monthly employee recognition lunches, to name just a few. Please continue reading this role’s duties, responsibilities, competencies, and requirements:

Essential duties and responsibilitiesinclude, but may not be limited to, the following. Other duties may be assigned as needed. Please visit the careers page on our website to review the full job description.

• Collaborate and interface with cross-functional teams as needed such as Accounting, Manufacturing, Supply Chain, Human Resources, etc.
• Internally communicate important feedback, challenges, complaints, and other communications from customers to appropriate department leaders and team members, and use discretion if/when situations call for it.
• Provide an elevated level of friendly and professional customer service and customer satisfaction.
• Promptly answer incoming Sales Department calls; promptly and professionally respond to customer inquiries via email, live chat, video, and/or phone.
• Place a minimum number of outbound calls to potential customers to collect and document information (i.e., identify key players, business hours, and generate interest).
• Source new sales opportunities through inbound lead follow-up, outbound cold calls, and / or via email / text messages.
• Regularly research, document, and communicate product / industry changes, legislation updates, and/or legalities that apply to company supplement products as requested.
• Learn about and remain up to date on new products.
• Communicate with and maintain information between Sales Manager or designee and multi-state lobbyists as requested.
• Support the Sales and Marketing Departments with general administrative operations to help reach the Team objectives when assigned.
• Assist with trade show planning, preparation, and administration.
• Assist with organizing Team meetings, maintain Team calendar(s), and assist with sales events as requested and/or directed.
• Process high volumes of sales transactions in CRM and ERP systems.
• Assist with customer administration/maintenance responsibilities such as but not limited to, data entry, demographic updates, information verification, client/sales order follow ups, etc.
• Maintain timely and professional contact with existing/or new wholesale customers and Sales Team members as assigned.
• Assist with handling shipment discrepancies, customer complaints, pricing, and service of replacements as assigned.
• Assist with indentifying common problems and escalate them to management, along with possible suggestions for resolution and/or improvement.
• Assist with administrating and coordinating product promotions and launches as requested.
• Assist with coordinating customer quotations, proposals, bids, orders, contracts, and specifications in an efficient manner, as assigned.
• Local travel as required.
• Other duties as assigned.

Competencies & Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Please visit the careers page on our website to review the full job description.

• Must have knowledge and experience with pricing and RFP responses or have some familiarity with those processes and can learn company procedures within a reasonably quick time frame.
• Must have an employment record free and clear of any serious infarctions within the past 18-months, including, but not limited to, a history free and clear of limitations which may cause/may have caused safety concerns, issues, incidents and/or accidents.
• Must have and display an exceptional level of customer service friendliness and professionalism.
• Must have inbound and outbound call center experience, and consistently exhibit professional and friendly communication skills.
• Must have the ability to efficiently work independently with minimal supervision.
• Must have the ability to multitask and adapt to a fast-paced, challenging environment and can seamlessly switch priorities when necessary.
• Must have experience working in SalesForce and Oracle NetSuite ERP, (or similar CRM and ERP systems), or must have the ability and willingness to learn and become proficient within 90 days of position acceptance.
• Must be punctual and maintain an excellent attendance record and can consistently display outstanding work ethic.
• Must be proficient with Microsoft 365 (Word, Excel, PowerPoint, Teams, and Outlook).
• Must have a current and valid US driver’s license and must be maintained throughout employment.
• Must be willing to travel locally for business related tasks.
• Must be flexible with working hours and be willing and able to come in early and/or stay late on occasion should the need arise.
• Must have the ability to read, write and speak fluent, grammatically correct English.
• Must be legally authorized to work in the United States.

TO APPLY: Qualified candidates should reply to this job post by submitting an updated resume clearly reflecting related experiences and current contact information.

We are an Equal Opportunity Employer, which means that all applicants will receive consideration for employment without regard to race, color, age, national origin, religion, sexual orientation, sex (including pregnancy, childbirth, or related medical conditions), gender identity or gender expression, military or veteran status, physical or mental disability, genetic information, or any other status protected under applicable federal, state or local law.

All employment offers are contingent upon successful completion of a Form I-9, and successful completion of our pre-employment screening and background/criminal check.

Job Type: Full-time

Pay: $16.50 – $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Cape Coral, FL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• related customer service: 1 year (Required)
• MS 365: 1 year (Required)
• CRM software: 1 year (Preferred)
• ERP systems: 1 year (Preferred)

Language:

• fluent grammatically correct English (Required)

License/Certification:

• US Driver’s License (Required)

Work Location: One location