Reports To: Technical Director
Status: Non-Exempt (Hourly) (40 Hours per Week)
General Description
The college Help Desk Analyst is one of the most important positions within the Technology and Planning department. This position is a primary point of contact to the college technology user base and must possess superior communications and assist the Help Desk team toward achieving exceptional customer service. The Analyst must possess deductive reasoning and problem–solving skills in support of a diverse technological environment.
Primary Duties and Responsibilities
Requirements
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