Moraine Valley Community College Looking for Technical Services Coordinator (Full-Time) Full Time

Department: Client Services

Work Location: ALL SITES

Duties

Under the general direction of the User Support Services Manager, with a dotted line reporting to the Manager of User Support Services the User Support Services Coordinator is responsible for the coordination of technical and support staff as well as advanced technical support for high-level Client Services Systems such as Microsoft SCCM, JAMF Pro, Uniflow and VDI support platforms in addition to desktop systems, PC and Mac, and Mobile devices.

Duties include, but not limited to, the planning, installation, maintenance, inventory, training, computing devices, and software & systems at the college. The position directly manages the User Support Services staff in leading, directing, and managing the college’s Help Desk. The Technical Services Coordinator is dedicated to learning college concepts by developing programs and facilitating activities that promote student success and lifelong learning.

• Guides all staff in User Support Services in providing superior customer service.
• Responsible for customer service requests and assignments. Follows through with team members and customers to confirm solutions and customer satisfaction.
• Coordinates the staff and activities of the appropriate User Support Services shift.
• Provides data analysis and prepares reports for management.
• Provides assistance and consultation to all in the selection and use of appropriate software and operating systems.
• Oversees the installation and testing of technological equipment for curriculum and administrative use, the loading, configuring of operating systems, patching, and upgrades and updates on equipment.
• Responsible for the execution of college computing governance and client security.
• Manages repairs, upgrades, and Life Cycle Management of all staff computing devices and computer lab equipment
• Submit quotes and materials for preparing purchase requisitions.
• Maintains ticketing system and reports of all computer-based equipment owned by the college.
• Involved in the hiring and management of direct reporting staff.
• Ensures all support and maintenance processes adhere to and are compliant with the college’s IT governance and information security standards.
• Responsible for creating and testing new hardware specification.
• Performs other duties as assigned and as needed.

Education/Experience

• Bachelor’s degree required.
• Three-five years experience in an end-user computing environment.
• Must have demonstrated analytical ability to logically approach problems.
• At least one: A+/N+ Certifications, Microsoft/Apple Certifications.
• VMware certifications and other technical certifications are a plus.
• Involvement or registration in professional technology certifications/associations preferred.

Qualifications

This position will be responsible for managing Support & Technical Specialists and student workers. Responsibilities include managing day-to-day support and technical operations, training employees, assigning, and directing work addressing complaints, and resolving problems.

* Exceptionally high customer service skills and technical skills
* Knowledge of internal tracking systems and remote services & tools.
* Familiar with Microsoft, Apple, and many different college software programs.
* Excellent communication and organizational skills.
* Strong knowledge of personal computing hardware components and problem-solving skills.

Hours

Monday – Friday; 8:00 am to 5:15 pm

Occasional Saturday shifts based on special assignments.
Occasional on call during off hours.

Alternative work schedule/remote options may be available

Minimum Starting Rate: $59,180

Hourly/Salary: Salaried

Review of Applications Begins: 01/09/2023

Posting Number: AP00418P

Open Until Filled: Yes

Special Instructions to Applicants

To ensure consideration, please apply prior to the review date with complete information. For more information, please contact [email protected] or (708) 974-5704