Moon Valley Nurseries Hiring for Customer Service Call Auditor Job at Scottsdale, AZ Full Time

Customer Service Call Auditor

The primary purpose of this position is to identify, analyze and improve quality, to ensure over the top customer service from our Representatives to our Customers. This includes but is not limited to auditing, creating & reviewing quality reports, trending and analyzing audit findings from client communications. You will also be involved in training, continuing education programs assisting in the development of employees so they can keep pace with the changing needs of the organization, and to ensure that processes are in place to meet the goals and objectives of the client and the organization.

Requirements

• Communicate effectively, both orally and in writing.
• Document quality results.
• Ability to investigate and analyze information and to draw conclusions.
• Ability to gather data, compile information, and prepare reports.
• Ability to implement effective process improvements.

Essential Duties and Responsibilities:

• To audit the accuracy of customer claims the quality of the work our reps provide.
• To ensure that processes are in place to meet the quality goals and objectives of the client and the organization.
• Monitor all calls for 40 locations throughout 4 states
• Report back findings to GM’s and Regional Manager.

Additional Duties and Responsibilities:

This position works with minimal supervision and is frequently required to use professional skills, discretion and sensitivity while addressing various quality and training issues. This individual works as a team member in determining departmental needs and serves as a resource for management; provides quality review and training for the further development of each employee.

Must be able to work well with a variety of individuals and be able to resolve issues professionally. This individual is a leader who interfaces with various operations management personnel.

Qualifications

· High School diploma or equivalent is required.

· Microsoft Office suite; emphasis in Outlook, Excel & PowerPoint

· Experience using a system like Purple Cloud and Hub Spot

About Us

Moon Valley Nurseries is the largest grower of box trees and palms in North America, and is an industry leader and high growth company that offers competitive salaries with exceptional employee benefits including medical insurance, 401(k), holidays, and PTO to all eligible employees. We are an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. We are a Drug Free Workplace.

Job Type: Full-time

Pay: $17.50 – $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Call Auditing: 2 years (Preferred)
• high volume phone call: 2 years (Preferred)

Work Location: One location