Moog Inc Hiring for Human Resource Generalist – Service Delivery Coordinator at Elma, NY  Full Time

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Our team in Corporate Group is looking for a Human Resource Generalist – Service Delivery Coordinator to join them. You will report to the HR Employee Support Supervisor and will have a hybrid work schedule in East Aurora, NY.

You will be the “Voice of HR” and the first contact for all of Moog (US) for issues and inquiries regarding any HR discipline. Generalists ensure all employees, managers, and HR team inquiries are accurately addressed in a professional, cost-effective, and timely manner. (“WOW Service”).

To be considered for the Human Resource Generalist – Service Delivery Coordinator role, here’s what you’ll typically need to bring with you:

• Bachelor’s degree in business or a human resources related discipline or an associate degree in business or a human resources related field with 2 years’ relevant experience. Alternatively, an equivalent combination of education and relevant experience is acceptable.
• Demonstrated commitment to customer focus and delivering “WOW’ service.
• Ability to handle confidential / service data with the highest level of discretion and compassion.
• Well-polished communication skills, both written and verbal.
• Microsoft Office Suite proficiency with advanced Microsoft excel (can perform complex functions) skills
• Willingness to support work hours ending at 7 PM ET on a rotating schedule.

As a Human Resource Generalist – Service Delivery Coordinator, you will:

• Manage resolution of all types of level 1 HR issues and questions (Voice, Email, Mail, Fax, and Walk-in).
• Work with established policies, procedures, and performance criteria for delivering Employee Support services.
• Analyze calls and escalate issues to appropriate area and service level.
• Complete required training and demonstrate the imparted knowledge, skills, and competencies from the training into on-the-job performance across all functions of HR.
• Provide support for HRMS processes and updates across the US. Continuously identify opportunities and makes recommendations to improve the cost, quality, and timeliness of the service delivery.
• Use Case Management System and Knowledgebase to effectively respond to employee issues.
• Support work hours ending at 7 PM ET on a rotating schedule.

Our Benefits:

• Comprehensive medical, dental, and vision benefits on day one
• Flexible planned vacation
• 401K, profit share, and employee stock purchase options
• Tuition reimbursement program
• Inclusive company culture
• Onsite wellness center, pharmacy, and vision center
• Nature trails on campus

The base pay range for this opportunity is $40,830.40 – $69,160.00 per year.

Pay Disclaimer:

The base pay range represents the low and high end of the Moog pay range or indicates the hourly rate for this position in the given work location. Actual salaries will vary depending on many factors such as skills, experience, certifications and performance. The rate listed is just one component of Moog’s total compensation package for employees. Other rewards may include a profit share bonus, employee stock purchase plan, a flexible paid time off policy, competitive 401K plan with enhanced matching program, and many region-specific benefits.

This position requires access to United States Export Controlled information.

EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran

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