Monroe County Community College Hiring for ADMISSIONS ASSISTANT at Monroe, MI, MI Full Time

The Admissions Assistant provides and coordinates administrative, clerical and student support primarily to the area of Admissions & Advising. The Admissions Assistant utilizes college data and best practices in admissions to develop, manage, and evaluate events and customer service operations that are designed to enhance guest relations for the purpose of affecting the enrollment behaviors of prospective students. The Admissions Assistant plans and organizes customer service functions to ensure front desk operations and admissions events are properly planned and assigned for all Enrollment Management staff. The Admissions Assistant utilizes the College’s CRM system, database, and imaging software to process applications, save applications and transcripts, send mailings, and email campaigns, and create reports.

Essential Job Functions

1. Provides clerical/office support for Admissions & Advising by ensuring front desk operations, admissions appointments and events are properly planned and assigned for all Admissions & Advising staff.

2. Ensure successful operation of the Admissions & Advising division by scheduling and maintaining the Advising appointments.

3. Processes and maintains all new applicant files, including inputting information into the database along with test score and prerequisite information, checking for any updated information and ensuring that all applicants have submitted all documentation.
4. Contributes to the achievement of enrollment and recruitment goals and objectives by representing Monroe County Community College at selected high school and community college recruitment visits, advising prospective students and their parents regarding admission policy and requirements, academic programs, financial aid and scholarships, responding to written, phone, email, and in-person inquiries, meeting with visiting students and parents, and providing support regarding logistics for student recruitment including college information nights, college fairs, and other outreach focused events.
5. Serves as the primary student communications coordinator for the office. Prepares correspondences, manages mailings, makes outreach phone calls and responds to emails with a high degree of knowledge and confidentiality.

6. Responds to inquiries and provides services to students, faculty, staff, and the public in person, by mail, by email, by telephone and via text messaging.

7. Assist students with navigating technology used by the college and performs individual review of application documents.

8. Helps to assure the effective operations of the Admissions & Advising division by coordinating the ordering of supplies, maintaining detailed attention to the prospective student database, processing computer reports as required, maintaining updates required by computer reports, and updating and making required corrections to the prospective student database file.

9. Ensures quality service to applied, prospective, and current students by providing administrative support such as document imaging and data entry for Admissions & Advising, ordering and maintaining the office supply inventory and materials, and maintaining the security and confidentiality of records.

10. Provides evening clerical support for the Admissions, Registrar’s and Financial Aid offices and serves as back-up to other staff members in the office during periods of absence.

11. Supervises and assigns duties for the Student Assistants as assigned

12. Facilitates a work environment that encourages knowledge of, respect for, and the development of skills to engage with those of other cultures or backgrounds.

13. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Director of Admissions & Advising.

14. Assists in meeting enrollment, recruitment, and student service objectives of the College by performing other duties as assigned.

Requirements

Associate’s degree in business, business management, or related field.
Three or more years of experience as an administrative assistant or equivalent.
Prior basic functional knowledge of the Registrar and Financial Aid offices preferred

Supplemental Information

Monroe County Community College welcomes and embraces individuals’ unique perspectives, diverse identities, and cultures. We are dedicated to building a workplace in which employees are respected, valued, and celebrated. We are steadfast in our commitment to cultivating and preserving a culture of inclusion, connectedness, and belonging.