Moda Operandi is an e-commerce platform transforming the way people discover and shop for designer fashion. Through its innovative mix of commerce and content, Moda allows women to shop for what’s new and what’s next in designer fashion from the world’s leading emerging designers and luxury brands.
The Customer Care Representative will be responsible for resolving customer concerns received by phone and email. You will do so by providing a premium level of service to our global customers by solving service issues and increasing customer conversion and retention. This role would suit individuals who are superior communicators and keen problem solvers with a calm demeanour. Previous customer service experience is required.
This is a remote position that can be conducted from most areas of the contiguous USA. With Moda Operandi’s headquarters being based in New York, working hours are based on Eastern Time. Start times are staggered throughout the morning from 8-11am.
Job Responsibilities (include but are not limited to the following):
Job Requirements:
Benefits of Joining Moda Operandi:
The job description is to be used merely as a guide of expectations rather than an exhaustive list of all duties and competencies. All requirements and skills are subject to change as business needs evolve.
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