MM Hayes Hiring for IT Technical Support Specialist Job at Albany, NY Full Time

IT Technical Support Specialist

MM Hayes is an industry leader in workplace cashless payment point of sales solutions throughout the United States. We are looking to hire an ambitious IT expert for our open IT Technical Support position.

The ideal candidate is a self-motivated, multi-tasker, and demonstrated team-player with strong IT skills. You will be expected to have the required technical skills, and experience, as well as the ability to learn and become productive technologies. Your job will be to provide technical support to maintain the organization’s computer systems, both hardware and software and other peripheral equipment to ensure optimal performance so that end users can maintain a high level of productivity.

Responsibilities

• Provide technical assistance with computer hardware and software
• Resolve issues for staff via phone, in person, or electronically
• Log bugs and enhancement requests
• Perform hardware and software installations, configurations and updates as needed
• Create and maintain tips and tricks solutions for online database and web site
• Provide introductory on-line & classroom training for company products
• Resolve technical issues in a timely manner using available resources within the company

Qualifications

• Excellent customer service skills
• Strong troubleshooting and critical thinking skills
• Associate’s Degree in Computer Science or Management Information Systems (MIS)
• In depth knowledge of Windows 10, Polycom, Cisco WebEx, Mac OS, Microsoft Office 365

Company Description

MM Hayes is a software company based in Albany, NY. Since 1971, MM Hayes has provided world-class customer service and support to organizations across the United States for Kronos workforce management, POS, Quickcharge cashless payment and access control solutions.

We offer our employees competitive pay, health benefits, a 401(K) plan, paid time off, and a place where they can learn to grow within our company. We believe a company is only as good as its people, and that motivated employees will promote a culture of collaboration and cooperation to achieve our common goals. We strive to create a challenging yet fun work environment with a cohesive goal in mind: to lead our industry with innovative workforce solutions that help our customers succeed.

Work Remotely

• No

Job Type: Full-time

Pay: $60,000.00 – $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Albany, NY 12204: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you authorized to work in the United States without sponsorship?

Education:

• Associate (Required)

Experience:

• IT support: 1 year (Required)

Work Location: One location