MiraCosta College Hiring for Student Support Advisor ( Positions) at Oceanside Full Time

Student Support Advisor (2 Positions)
MiraCosta College

For full details and to apply, go to https://jobs.miracosta.edu/postings/3939

Type of Assignment: Full Time
Assignment Category: Regular Position

Position Details:
Two regular, full-time positions, 40 hours per week, 12 months per year, one on the Oceanside Campus and one on the San Elijo Campus. The normal work schedule will be Monday through Friday, 8:00 am – 4:30 pm; evening shifts may be required depending on the operational needs of the district. The person selected for this position will be subject to assignment to any district facility during any hours of operation.

The first-level interviews with the screening and interview committee will be conducted via Zoom. The second-level interviews may be in-person or via Zoom.

REMOTE WORK:
MiraCosta College believes that flexible work enables employees to achieve a more successful balance between work responsibilities and family life. The District offers the opportunity to telework (remote work) for certain positions, depending on the operational needs of the District and the provisions of the telework policy. Probationary and temporary employees are not eligible to telework unless approved by the appropriate vice president. No employee is guaranteed the right to telework. No employee shall be authorized to telework 100% of the time; regular, on-campus presence is expected for all District employees on a weekly basis.

RESIDENCY REQUIREMENT:
MiraCosta College Board Policy 7800: Employee Residency requires all classified staff, administrators, and temporary/hourly short-term employees to maintain and permanently reside in a principal place of residence in the state of California that is within two-hundred (200) road miles from the employee’s regularly assigned district worksite. The purpose of the policy is to promote efficiency and continuity throughout all campus administrative functions, provide students with high-quality assistance and accessibility to all academic and campus services, ensure that students receive an engaging education, and respond to emerging student needs.

The District may consider an individual request to temporarily reside outside of the State of California or outside the 200-mile limit on a case-by-case basis, not to exceed twelve consecutive months.

Salary Range: 22
Compensation: Starting at $68,903.00 per year (range 22, step 1), with annual salary step increases up to step 5. In addition, after five years of district service, employees earn a longevity stipend that increases over time.Employees must make arrangements for the direct deposit of paychecks into the financial institution of their choice, via electronic fund transfer.

Benefits:
MiraCosta College offers an array of benefits to eligible employees.
The district pays 100% of the cost of medical, dental and vision insurance for eligible employees and dependents
$100,000 life insurance policy
Up to $250 of benefit credits per month to help pay for a variety of voluntary benefit options, such as supplemental life insurance, disability coverage, and health care/dependent care flexible spending account (FSA)
Vacation, sick leave, and up to 18 paid holidays
State pension system retirement benefits (CalPERS)
Free and confidential employee assistance program
Wellness Program
Participation in the District’s Early Retirement Program
Professional Development Opportunities
Tuition fee reimbursement
Childcare Facility (Oceanside Campus)

Position Term in Months: 12

Application Procedure:
In order to be considered for this position, you must submit the following documents directly in the online system and finish applying and receive a confirmation number by 11:59 PM on the closing date:

1. Application on which you list all relevant experience.

2. A current resume or curriculum vitae summarizing your educational background and experience.

3. A cover letter addressed to the “Screening and Interview Committee” specifically describing how your experience aligns with the Essential Duties, Other Duties, and Desirable Qualifications.

The screening and interview committee will review application materials for up to three to four weeks following the closing/first screening date. Applicants selected for interview will be contacted by phone; those not selected for interview will be notified by e-mail once interview candidates have been scheduled.

Offer of employment to the person selected for this position is contingent upon 1) successful completion of a pre-placement physical exam at district expense; 2) submission of a current tuberculosis test clearance; 3) proof of eligibility to work in the United States; 4) fingerprint clearance; and 5) approval by the Board of Trustees.

Retired STRS members are not eligible for this position.

Basic Function:
Under general supervision, perform a full range of first-tier admissions, enrollment, financial aid, counseling services, and cashiering duties; provide front-line service in a variety of modalities, including in-person, by phone, online live messaging, and email correspondence; answer a wide variety of questions regarding admissions, regis­tration, records maintenance, residency, enrollment, and student accounts; determine eligibility for grants and other financial aid options; provide referrals to specialized student services; maintain necessary records and reconcile program expenditures; and perform related duties as assigned.

Distinguishing Characteristics:

Essential Duties & Responsibilities:
1. Exhibit an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, gender identity, sexual orientation, and ethnic backgrounds of community college students, and employees, including those with physical or learning disabilities, and successfully foster and support an inclusive educational and employment environment.

2. Provide comprehensive guidance and technical assistance to students, parents, faculty, staff, and the community regarding Admissions and Records, Financial Aid, and Counseling services as a front-line staff member. Assist with admissions, enrollment, and financial aid inquiries, explain applicable guidelines and regulations; refer students to other Student Service areas and external agencies as needed.

3. Collect, process, and post enrollment and optional fees; handle cash transactions for club functions, student activities, and other purposes to student and non-student accounts; issue cash and cash boxes for on-campus events; sell event tickets and reconcile ticket sales with cash receipts; manage daily cash totals, replenishment, and interim deposits; ensure proper accounting, disbursement, and secure handling of funds.

4. Assist students with completing financial aid applications; determine student eligibility for federal and state financial aid programs; provide specialized information on citizenship/immigration status, residency status, dependency status, marital status, income filing, and general tax information. Review and process fee waivers; request applicable documents needed for application processing.

5. Respond to requests from educational institutions and agencies for verification of student status and records; ensure compliance with student privacy regulations; distribute a variety of correspondence related to enrollment, tuition, financial aid status, and document receipt, eligibility, and processing.

6. Schedule and manage appointments for financial aid, counseling services, and referrals to other specialized programs as needed; provide counseling advisement on transfer, degree/certificate pathways, and graduation requirements.

7. Provide technical assistance and information to students, faculty, and staff regarding correct procedures for form completion; review documentation for accuracy, completeness, and potential issues; research, examine, and process applications and records; request applicable documents as needed; refer problems to supervisors and notify individuals of additional documentation requirements.

8. Register new and continuing students; enroll students in desired classes; assist students and staff with enrollment issues; assist in resolving student complaints regarding program errors; make enrollment changes for students.

9. Maintain and update student records; assist students with understanding and completing matriculation requirements; review transcripts, prior college credit, and course equivalency information; provide information on a variety of services and programs available to students.

10. Support students in the exploration of educational and career pathways; assist students with course enrollment; provide referrals as appropriate.

11. Maintain accurate records to meet state and federal audit requirements; conduct regular audits to ensure accuracy; monitor collection of deferred fees and ensure accurate accounting through computer entry; place holds on student records as needed; initiate refund requests when appropriate; resolve problems in coordination with Admissions and Records and Fiscal Office staff.

12. Assist with the administration of student assistance programs; conduct a preliminary screening of applicable campus-based loan program eligibility.

Other Duties:
1. Receive and tag items for the ‘lost and found’ on campus.

2. Conduct workshops related to admissions, financial aid, and counseling.

3. Attend workshops, conferences, and other training sessions as assigned.

4. Perform related duties as assigned.

Knowledge Of:
· Student services program goals, objectives, policies, procedures, and practices in admissions, enrollment, financial aid, and counseling.

· The Family Educational Rights and Privacy Act and other college, state, and federal laws, rules, regulations, and policies.

· Written and oral communication skills including, correct English usage, grammar, spell­ing, punctuation, and vocabulary.

· College course prerequisites and matriculation policies.

· Practices, concepts, and techniques used in customer service.

· Procedures followed in administering and scoring standard and other academic tests and recording and reporting test results.

· The district’s student recordkeeping systems, including appointment setting and accessing student test information.

· Office administration practices and procedures, including filing and recordkeeping systems.

· Basic math, research methods, and procedures.

· Safety policies and safe work practices applicable to the work.

Ability To:
· Interpret, apply, and explain education code, rules, regulations, policies, and procedures relevant to admissions, enrollment, financial aid, and counseling.

· Operate a computer and use standard and/or specialized business software applications.

· Prepare clear, concise, and accurate records.

· Evaluate alternatives and reach sound decisions within areas of assigned responsibility.

· Respond in person and by telephone to a high volume of varied inquiries and requests calmly, patiently, and effectively.

· Work independently with little direction.

· Understand and follow oral and written directions.

· Maintain the confidentiality of department and student records and information.

· Demonstrate sensitivity to and understanding of diverse academic, socioeconomic, cultural, ethnic, and disability issues.

· Establish and maintain effective working relationships with all those encountered in the course of work.

Education & Experience:
To be eligible for this position, you must meet and provide evidence of the following minimum qualifications:

Graduation from high school or GED equivalent, and one year of clerical or administrative work experience involving frequent public contact.

NOTE: For work experience, one “year” is defined as equivalent to 40 hours per week for 12 months, or at least 2,080 hours.

Desirable Qualifications:

1. Bilingual or Multilingual.
2. Experience with student information systems and applications such as PeopleSoft, SARS, and/or other web-based software.
3. Previous experience interpreting complex policies, such as residency or financial aid.
4. Demonstrated experience working collaboratively with Student Services.

Licenses & Other Requirements:
A valid California driver’s license and the ability to maintain insurability under the district’s vehicle insurance program.

Physical Effort:
The physical efforts described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily sedentary with intermittent standing, walking, bending, or stooping; occasional light lifting and carrying of objects weighing up to 25 pounds; ability to work at a computer for extended periods of time, including repetitive use of a computer keyboard, mouse or other control devices; ability to travel and/or drive to a variety of locations on and off campus as needed to conduct district business.

Emotional Effort:
Ability to develop and maintain effective working relationships involving interactions and com­munications personally, by phone, and in writing with a variety of individuals and/or groups from diverse backgrounds on a regular, ongoing basis; ability to work effectively under pressure on a variety of tasks concurrently while meeting established deadlines and changing priorities.

Working Conditions:
Primarily business office environment; subject to frequent public contact and inter­ruption; inter­mittent exposure to individuals acting in a disagreeable fashion; usual assignment worked during daylight hours with occasional evening, week­end, and/or holiday hours required on an as-needed basis. Occasional local travel may be requested.

Posting Number: S23/24037P
Human Resources Contact Information: [email protected] or 760.795.6854
Job Close Date: 1/2/2024
Open Until Filled:
First Screening Date:

Diversity, Equity & Inclusion
MiraCosta College is committed to creating a racially just campus climate. Individuals and their diverse cultures and identities are welcomed, nurtured, and validated. MiraCosta College takes institutional responsibility for closing the equity gap for disproportionately impacted populations including Latinx and Chicanx communities, Black and African American communities, Native Hawaiian and Pacific Islander communities, Native American communities, lesbian, gay, bisexual, trans, queer/questioning, intersex, and asexual (LGBTQIA+) communities, veteran communities, former foster youth, adult students, and students from low socioeconomic statuses. MiraCosta will continue to serve all constituents with values rooted in equity, diversity, inclusion, and community.MiraCosta College’s Mission, Vision, Commitment, and Institutional Values & Goals – https://pa-hrsuite-production.s3.amazonaws.com/3050/docs/105281.pdf

About MiraCosta College
MiraCosta College is one of California’s 115 public community colleges. The district operates two campus sites and two centers, and offers a robust online education program. Situated between San Diego and Los Angeles, MiraCosta College benefits from multicultural influences and cultural opportunities. Both students and staff enjoy a friendly atmosphere and the feeling that we are all here to help one another. MiraCosta College is an Equal Opportunity Employer with a commitment to diversity, equity, and inclusion. For more details, please visit our website at https://www.miracosta.edu/office-of-the-president/board-of-trustees/_docs/3400BP-Diversity-Equity-Inclusion.pdf

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