Milliken & Company Hiring for Customer Service Representative Job at La Grange, GA Full Time

Customer Service Representative

POSITION OVERVIEW

The customer service position is to ensure effective and efficient coordination between the company and its customers with a high level of service and support, process sales orders and resolve customer order or service issues, establish and maintain positive business relationships, both internally and externally, to promote company goals. This position is located at Milliken & Company’s Maple Complex in LaGrange, Ga. The position reports directly to the Customer Service Manager. The work schedule is Monday – Friday, 11:00 am – 8:00 pm. Hybrid work schedule is available based on certain approved criteria.

JOB RESPONSIBILITIES

• Enter sales orders and make order changes to include price quotations, preparation and follow up on purchase orders, order entry, sample order entry, confirmation of shipment dates, and logistics arrangements
• Examine records, assist in expediting orders through production and shipping, interface with supply chain regarding order status and scheduled shipment dates.
• Demonstrate teamwork to ensure achievement of team, individual, and corporate goals and work in a fast-paced environment and deal with high-pressure situations.
• Participate in special projects and perform additional duties as required.

QUALIFICATIONS – REQUIRED

• High School diploma or GED
• Computer experience with MS Word, MS Excel, Internet Explorer and Outlook

Qualifications – Preferred:

• General office experience is preferred with exposure in a customer service environment.
• Call center experience is a plus.
• SAP experience is a plus.

The successful candidate will have strengths in the following:

• Positive attitude and proper phone etiquette.
• Prioritize work and effectively manage one’s time.
• Highly effective communication and telephone skills.
• Be able to apply new-job related knowledge to practical use.
• Able to adapt to a changing environment.
• Customer focused and be able to build customer loyalty.
• Maintain professionalism in stressful situations.
• Proactive and willingness to take action when appropriate.
• Strong organizational skills and demonstrate high attention to detail.
• Excellent team interaction skills for working in small work groups.
• Initiative and self-motivation.
• Problem solving / Quick decision making.

Milliken & Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.

Headquartered in Spartanburg, South Carolina, Milliken & Company is a global, innovative, industrial diversified manufacturing company that has been exploring, discovering, and creating ways to enhance people’s lives since 1865. With expertise across a breadth of disciplines including specialty chemical, floor covering, and performance materials, the company works around the world every day to add true value to people’s lives, improve health and safety, and help make our world more sustainable. Milliken has long led the way for “knowledge-based” investment, employing over 100 PhDs, and has accumulated over 2,200 U.S. patents – and more than 5,000 patents worldwide. Milliken is widely acknowledged as an international leader in research technology, innovation, and customer service. With over 35 manufacturing facilities located in the U.S., U.K., Belgium, France, China, India, Mexico, and Australia, and other sales and service operations throughout the Americas, Europe and Asia, Milliken’s more than 7,000 associates work to deliver innovations that do good for the world, create new experiences, and build for the future.

Job Type: Full-time

Pay: $16.00 – $17.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Evening shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Ability to commute/relocate:

• LaGrange, GA 30240: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Work Location: One location