Miles B Marshall, Inc Hiring for Customer Service Representative Job at Morrisville, NY Full Time

Miles B. Marshall, Inc. is hiring a Customer Service Representative!

Must be willing to become a licensed insurance agent within one year of employment.

Insurance Customer Service Representative Responsibilities

• Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
• Demonstrate accuracy in processing client policy modifications based on the data given
• Verify new customers coverage and present policyholders with proof of insurance paperwork
• Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
• Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
• Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved

Insurance Customer Service Representative Qualifications

• High school diploma or GED equivalent needed
• Previous customer service experience required for this position
• Knowledge of insurance products and policy schedules is preferred
• Must have knowledge of Microsoft Office and customer relationship management software
• Excellent active listening, interpersonal, and communication skills

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Health insurance
• On-the-job training
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Morrisville, NY 13408: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location