Position Summary:
The Fraud Prevention Department supports the Credit Union through fraud monitoring and risk mitigation. Card Fraud Investigators will review accounts and transactions to identify, process and resolve card fraud activity and mitigate exposure to the Credit Union and our members. Card transactional activity is monitored and actioned to ensure members’ cards and funds are secure and that there is minimal risk of loss. Qualified candidates will be knowledgeable about products and services that the Credit Union offers, possess exceptional verbal and written communication skills, handle daily responsibilities with thoroughness and accuracy and be able to conduct a comprehensive analysis to identify and mitigate fraudulent activity.
Work Location:
This position is an onsite role based out of the Headquarters buildings in East Lansing. Regular travel is required to branch locations throughout the Lansing area as well as throughout Michigan.
Essential Duties and Responsibilities
Level I:
Level II:
Level III:
Senior Level:
Knowledge, Skills, and Abilities Required
Level I:
Level II:
Level III:
Senior Level:
Physical Demands and Work Environment
Qualifications
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