Michigan Public Health Institute (MPHI) Hiring for Program Associate – MI Bridges at Okemos, MI  Full Time

MPHI is a Michigan-based and nationally engaged, non-profit public health institute. We are a team of teams, process and content experts, dedicated to building A world where tomorrow is healthier than today!

Title: Program Associate – MI Bridges

$23.43 – $27.00 / Posted Thru: 6-18-23

Location: Remote/Virtual – Must Live in Michigan

Occasional In-Person Meetings Required – Lansing, MI Office

Purpose: Reporting to the Community and Education Resources Manager, this position will work in concert with MI Bridges Product Owners to support the functionality of, and improvements to, the MI Bridges platform through training, technical assistance, stakeholder feedback, and data review.

Duties and Responsibilities:

• Serve as a member of the product team for MI Bridges.
• Review and analyze data provided to develop regular reports on system functionality and user satisfaction/experience for various audiences.
  • Collect and analyze data for reporting on MI Bridges functionality.
  • Track the system engagement of various community partners.
  • Monitor resident interaction with the service platform.
• Identify additional data sets needed for reporting and follow work intake process to secure.
• Assist with the development of and updates to presentation materials, PowerPoints, job aids, and other resources needed to assist users in navigating MI Bridges effectively.
• Implement communications strategies and tools to ensure partners, navigators, and State of MI staff are aware of system, policy, and procedure changes (ex: Partner Bulletin; release notes, announcements).
• Monitor, analyze, and route user feedback to appropriate team members for review and follow-up, including management of central email box(es).
• Assist in development and management of MI Bridges SharePoint site.
• Schedule and manage the administration of training seminars (primarily virtual).
• Maintain a strong working relationship with internal and external partners, local MDHHS offices and other user contact points to ensure strong communication and coordinated messaging.
• Always represent the best interests of MDHHS and MPHI.
• Other duties as assigned.

Qualifications/Requirements:

Education: Completion of a high school diploma or equivalency is required for this position. A bachelor’s degree in a relevant major is preferred. Educational or professional background in health, human services or software design/development preferred.

Experience: Demonstrated experience in communication and storytelling, document design, and data analysis and presentation. Experience working with government/public sector is a plus.

Important Skills and Characteristics:

• Excellent oral and written communication skills.
• Ability to process large volumes of information quickly and translate into messages appropriate for target audience.
• Ability to assess problems and make recommendations within a timely manner.
• Ability to effectively develop relationships with a diverse group of stakeholders.
• Ability to handle multiple tasks and manage competing priorities with a high degree of organization.
• Assertiveness and inquisitiveness to support some self-direction.
• Proficiency in Microsoft Office – Excel, PowerPoint, Outlook, Word (tests in one or more products may be administered).

Work Environment and Physical Requirements: Occasional in-person meetings are required at the Lansing, MI office. This position will require viewing a CRT or VDT screen 60% to 75% of the time. The position will require occasional physical effort, including lifting materials and equipment up to 50 pounds. The position requires a valid vehicle operator’s license to attend off-site meetings, conferences, and trainings.

RESPONSIBILITY FOR THE WORK OF OTHERS: No assigned responsibility.

IMPACT ON PROJECTS, SERVICES AND OPERATIONS: This position will have direct contact with MDHHS employees at multiple levels, regular contact with a diverse set of partner stakeholders, and occasional contact with MI residents. The quality of the work and the professionalism exhibited will directly affect the perception of MDHHS and MPHI among users and stakeholders.

REQUIRED COMMUNICATION

Contact Person/Group Frequency Purpose
Community and Education Resources Manager Daily Reporting
MI Bridges Product Owners Daily Collaboration
MI Bridges Technology Team As Needed Coordination

“For purposes of employment standards, this classification is “Non-Exempt” from the overtime provisions of the Fair Labor Standards Act.”

MPHI works with you to promote health for everyone. Together, we will build a world where tomorrow is healthier than today!

MPHI is an EEO/AA employer that participates with e-verify.