Michael Page Hiring for VP of Global Customer Experience Job at New York, NY Full Time

Build strong relationships and join client meetings with VP and C-level leaders within our key accounts across the globe, coach team on proactive account management strategies, and assist in client escalations. Partner with Manager of Product Support to continue efforts to efficiently scale support operations and services through third-party partnerships and technology. Collect and synthesize customer feedback and insights and share back across the organization, to ensure all JOOR team members understand our customer’s journey and the industry we serve as well as incorporate client feedback into the work we do.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

• 10-15 years of combined experience in technology, account management, fashion/wholesale
• 7+ years in strategic account management, managing own book business and client relationships
• 5+ experience managing large multi-layered global teams
• 5+ years experience at a SAAS company
• High-energy and entrepreneurial minded self-starter who is motivated by the opportunity to scale a global team within a high-growth start up changing the industry
• Salesforce experience strongly preferred, bonus points for Outreach experience

Founded in 2010, this client now services more than 13,3000 brands and over 380,000 retailers in 150 countries, processing an incredible $1.5B in wholesale transaction volume each and every month. Backed by multiple reputable VC’s, this client is a Series D start-up that provides the world’s most recognized brands and retailers with a digital wholesale management platform that transforms the way these businesses work.

• Recently funded series D
• Compensation package above market
• Huge growth opportunity