Metcam Advanced Metalworking, LLC Hiring for Customer Service Analyst Job at Alpharetta, GA Full Time

About us

Our work environment includes:

ESSENTIAL FUNCTIONS :

Extensive experience communicating with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Check to ensure that appropriate changes were made to resolve customers’ problems. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers. Review insurance policy terms to determine whether a particular loss is covered by insurance. Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers’ claims. Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods. Enforce all safety and environmental policies. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

POSITION QUALIFICATIONS Competency Statement(s) Accountability – Ability to accept responsibility and account for his/her actions. Accurate – Ability to perform work accurately and thoroughly. Ambition – The drive to achieve personal advancement. Business Acumen – Ability to grasp and understand business concepts and issues. Communication, Oral – Ability to communicate effectively with others using the spoken word. Communication, Written – Ability to communicate in writing clearly and concisely. Customer Oriented – Ability to take care of the customers’ needs.

3-5 years Manufacturing and sheet metal experience. High interpersonal skills, ERP experience and strong excel knowledge.

Job Type: Full-time

Pay: $55,000.00 – $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

COVID-19 considerations:
Leading manufacturer in Georgia providing the safest environment for our employees.

Ability to commute/relocate:

• Alpharetta, GA 30004: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Work Location: One location