MessageMedia Hiring for Regional Account Manager Job at Remote Full Time

ABOUT US
ClickSend is business communications software enabling companies of all shapes and sizes to easily send and receive SMS, MMS, Rich Media, Email, Voice and even Post worldwide via our very intuitive web app, much loved API docs or nearly 1,000 integration partners. ClickSend has SMS at its core and powers billions of messages worldwide but has expanded to offer a richer suite of products providing choice and context to business communications.
We’re a SaaS, or more to the point a cPaaS, self-service platform that’s focused on the SME market. Businesses find us (mostly by organic search), sign up and get sending with minimum fuss.
We’re a global company, part of the Sinch Group with a strong foothold in Australia/NZ, USA/Canada and UK/Europe, but are used by businesses all around the world.

ABOUT THE ROLE

The Account Manager has responsibility for managing a territory of high value SMB accounts for ClickSend’s Americas Region. Retention and development of existing accounts is a key part of our overall growth strategy. You will be responsible for day-to-day account management of your nominated accounts and success will be measured by your ability to retain and grow these accounts.

Key Tasks and Responsibilities

• Identify and execute opportunities to grow our existing accounts by building trust and engagement with your customers
• Will be a trusted advisor to customers to understand their challenges and goals
• Identify opportunities to introduce new communication products from the ClickSend product stack
• Demonstrate ROI from ClickSend’s product stack and provide strategic guidance if outcomes are not in alignment with customer expectations
• Develop an in-depth understanding of ClickSend’s technology and solutions
• Create and update account plans to ensure retention and growth objectives are exceeded
• Achieve monthly/quarterly/annual revenue goals set by leadership
• Be able to build relationships with multiple stakeholders and influence them positively
• Set a recurring check-in cadence with existing customers and proactively address any potential roadblocks to mitigate future risk
• Develop High Value customers, creating use case details and reports
• Present customer feedback to multiple internal and external teams (e.g., Technology, Product, Support) in an effort to continually improve our services/development roadmap

ABOUT YOU

• Account management, sales and/or customer success experience within a SaaS or CPaaS business

• Experience managing accounts across all segments, from small to enterprise, with examples of doing this successfully
• Solution selling experience with a proven ability to understand customer problems, create solutions, communicate ROI and negotiate
• Experience working with other team members such as pre sales and customer success to deliver excellent customer solutions
• Driven to understand customers intimately and prepared to go above and beyond to provide an optimal customer experience at all times
• Drive to expand customer relationships, find growth opportunities and prospect deeper within an account
• Confident gathering customer feedback and communicating it to the right people internally via the appropriate channels
• Responsive and able to shift priorities readily and a high level of determination to succeed
• Proven ability to manage an opportunity pipeline and forecast accurately
• Excellent written and verbal communication skills, meaning that you are comfortable working online and effective with written communication quickly

WHY WORK FOR CLICKSEND?
We’re a small team based in the Perth CBD, but we’re a global brand with offices in the US, UK and Philippines. We’re creative problem solvers and we get stuff done but in a relaxed environment that’s not big on overly structured hierarchies.
Our values of Dream big, Win together, Keep it simple and Make it happen are what make us successful on our journey to be the global leader in customer engagement for SMBs, so people who feel a connection to these values and like the pace of a fast-growing global company will easily fit into our team. In addition, we offer the following benefits:

• Flexible hybrid working arrangement
• Generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
• Access to Reward+ program
• A day off for your birthday
• Wellness programs
• Coaching and career development support, including access to a range of online professional development courses.
• Access to our Employee Assistance Program
• Global mobility policy
• Monthly fitness reimbursement
• Volunteer leave
• Work from home set up reimbursement

But the main reason anyone wants to work for ClickSend is we’re the greatest, most fun tech company in Perth.
If you’re looking for the next opportunity in your career and want to work for a growing tech company, then apply now!

Job Type: Full-time