Merck & Co Hiring for Technology Implementation Specialist ( Pacific Northwest ) job in Boise Full Time

Technology Implementation Specialist will support our sales staff and customers as well as document and provide feedback to our engineering team. The Technology Implementation Specialist will also provide on-site, and remote troubleshooting, installation startups and training.

Key responsibilities may include, but are not limited to:
• Assist with system setup and configuration.
• Remote and on-site troubleshooting.
• Remote training and review of system operation.
• Organized with the ability to successfully manage multiple tasks.
• Document software and hardware issues.
• Document warranty related issues.
• Develop training materials
• Support the sales process where technical consultation is needed to help sales prospect feel comfortable with technical information and reports.
• Assist with testing, quality control and documentation.
• Work with sales to create site layouts for monitoring equipment
• Track and document incoming calls for failure analysis and escalation

This position is an individual contributor aligned with the Customer Success Team. The position reports to the AD – Customer Success.

Background & Education:
• Bachelor’s degree in Engineering or relevant field.

Required Skills/Abilities:
• Must possess a valid U.S. motor vehicle driver’s license without restriction.
• Excellent written, verbal and Microsoft Office skills.
• Willingness to abide by all company policy and approval processes when traveling or purchasing company assets.
• Successful candidate must be flexible and have the ability to adapt to a changing environment
• Able to quickly build trust and rapport with customers
• Time management and strong organizational skills.

Preferred Qualifications
• Experience with Hub Spot or other CRM
• Previous experience installing technical systems in outdoor environments
• Ranch or cattle background to facilitate conversation

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers’ Policy – Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). -Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Know Your Rights

EEOC GINA Supplement-

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Under New York City, Colorado State, Washington State, and California State law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected salary range:
$88,480.00 – $139,100.00

Available benefits include bonus eligibility, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. – For Washington State Jobs, a summary of benefits is listed here .

Learn more about your rights, including under California, Colorado and other US State Acts

Search Firm Representatives Please Read Carefully-
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. -No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.-

Employee Status:
Regular

Relocation:
No relocation

VISA Sponsorship:
No

Travel Requirements:
50%

Flexible Work Arrangements:
Work Week

Shift:
1st – Day

Valid Driving License:
Yes

Hazardous Material(s):
n/a

Requisition ID:R249540