Merck & Co Hiring for Recruiting Operations Associate Specialist (Hybrid NC / CA) job in Charlotte Full Time

Job Description

Responsibility for the management & resolution of incoming inquiries, escalations, and continuous improvement ideas from Global Talent Acquisition (GTA) team members across all regions via a Case Management tool. -This individual will also provide recommendations to GTA Operations to continually develop team knowledge, enhance existing capabilities and improve current processes through alternative solutions identified via analysis of the incoming cases.

This individual is responsible for collaborating with peers as well as other functional areas such as Center of Excellence (COE), HR Service Delivery and HR Solutions for root cause analysis/resolution and further consideration of process improvements. -In addition, this individual will support region-based Global Background Check (GBC) Adjudication to evaluate decisional check statuses in comparison to our Company’s screening criteria to assist in determining eligibility for hire based on GBC results.

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where our company has codified its 130-year legacy. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

We know that our people are the key to our success, which is why our Human Resources team works to attract, develop, retain and inspire our people so that they can learn, grow and make a true impact on the world. Together we collaborate to create a culturally rich, diverse organization ensuring we remain innovative and agile.

Reporting to the Associate Director of GTA Operations (Americas Lead), specific responsibilities include, but are not limited to the following:

• Tier II GTA Case management & resolution
• Continuous Improvement work related to topics identified via root cause analysis of case volume
• Cross-functional collaboration to resolve issues and recommend process improvements
• Management of region-based global background check adjudication review and making decisions in a timely manner

Required Skills & Experience:

• Bachelor’s degree with 2 years of HR experience or 4 years of equivalent relevant work experience
• Minimum of 2 years of progressive experience in an HR function (Talent Acquisition preferred)
• Minimum of 2 years of customer-focused support within a global company
• Ability to efficiently & effectively assesses support inquiries to identify opportunities where HR processes, technology and/or initiatives can further improve service delivery and enhance the user experience
• A team-oriented style and a collaborative approach to getting work done-
• Ability to be hands-on and entrenched in the details when necessary while being able to think strategically and big picture, while remaining involved in the day-to-day tasks.
• Highly analytical with the ability to tackle deep dive analysis as needed
• Ability to effectively multi-task and adjust to a rapidly changing environment while reprioritizing tasks
• Initiative, creativity, and excellent written & verbal communication skills
• Willingness to learn

Desired Skills & Experience:

• Hands-on experience with an Applicant Tracking tool (Workday preferred)
• Experience in a Talent Acquisition functional area within a large, global company

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers’ Policy – Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Residents of Colorado

Click here to request this role’s pay range.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). -Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Know Your Rights

EEOC GINA Supplement-

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Under New York City, Colorado State, Washington State, and California State law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected salary range:
$59,920.00 – $94,300.00

Available benefits include bonus eligibility, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. – For Washington State Jobs, a summary of benefits is listed here .

Learn more about your rights, including under California, Colorado and other US State Acts

Search Firm Representatives Please Read Carefully-
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. -No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.-

Employee Status:
Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Requisition ID:R243366