MePush Hiring for IT Specialist Job at Lewisburg, PA Full Time

IT Specialist needed for our Help Desk Team!

Note: This position is designed as 60% remote, 40% on-site, 8:30AM-5PM EST Mon-Friday. 3 days a week will be remote, with 2 days on-site at client location.

We need a mid-tier geek who is fanatical about learning, troubleshooting, and making clients happy. We are an MSP who provides an array of services from Tier 1 help desk support to deeper systems administration, operations-driven application development, and cybersecurity services. This position needs someone who is interested in performing a wide variety of IT-related work, as we aim to fulfill our clients’ business needs across the board. A position dedicated to customer service, you will be required to interact with clients remotely and in-person on a regular basis while requiring you to perform back-end systems administration and operational development tasks with a group of like-minded, self-motivated tech geeks.

Required experience: At least 6 years in IT Operations (networking and system administration)* OR 3 years in each IT service desk and Operations *(I.E. 4 years Help Desk + 3 years Systems Administrator is appropriate)

Less than 5 years is entry-level. 5-10 years is junior/mid-level. >10 years is usually experienced enough to be a senior level geek.

Absolutely necessary for the position are skills and experience in:

• Virtualization technologies, preferably VMware vSphere and Hyper-V
• Windows system administration (administering Active Directory, Group Policy objects, PowerShell) – More than just user administration
• Office 365 management experience, as well as foundational knowledge of Azure Active Directory
• Base-level exposure to cloud computing, specifically Microsoft Azure or Amazon Web Services (Infrastructure/VM creation and administration)
• Networking experience (preferably Cisco and/or FortiNet)

Other “nice-to-haves”:

• Familiarity with backup products like Veeam, Commvault, Acronis, and Backup Exec
• SQL Server familiarity
• Firewall Administration experience
• Microsoft Exchange experience
• Linux sysadmin experience
• MDM administrative experience such as AirWatch or Microsoft InTune

This is a challenging, fast-paced position. You will learn more doing this job than any other position you’ve had; it is a great adventure and exceptionally rewarding experience. We touch all kinds of technologies and need someone capable of jumping in and figuring things out on-the-fly.

• Please be prepared to work in a secure, private home or established telecommute environment long-term. This position is intended as remote 3 days a week where you will be working from home. The other 2 days will require travel to local client sites for in-person support.
• Please be prepared to tackle basic end-user support issues as well as server and networking issues. Sometimes, we need to do simple tasks such as password changes and file mappings as we are on the front lines helping users directly. Our work model is almost exclusively client-driven and they look to us for all support needs and technology recommendations.

Come join our team! We work hard but also like to play hard and reward our crew.

Benefits include:

• Training and certification opportunities
• Paid voluntary on-call rotation
• Bonuses for after-hours and holiday work on voluntary IR job shifts
• Sizable team bonuses annually, based on performance and growth
• Being part of a team with 100 other fanatical geeks
• Normal benefits: Health, dental, & vision insurance, 401(k), Basic Life insurance, Short-term and long-term disability options
• Unlimited paid vacation and sick leave policies
• Fun: paintball; company parties; company picnics; other events (virtual and in-person)

Responsibilities include:

• Remotely participating as part of our Help Desk team, to include ticket handling for client-facing tickets as a primary and escalation resource during business hours.
• Supporting local Lewisburg clients on-site for technical needs such as hardware and desktop deployments, end-user software troubleshooting, and project tasks.
• As part of a team, managing our client networks, servers, and endpoints in a remote fashion.
• Performing root cause analysis for break-fix client issues.
• Act as an escalation point for team members, assisting in training and improving the skillset of our junior technicians.
• Monitoring for issues and improvements, auditing, and documenting frequently.
• Participating in feedback loops with company leadership and counseling around necessary process and technology improvements required to keep up-to-date with client needs and market-driven product offerings.

Requirements:

• Most importantly: MUST HAVE impeccable customer service skills, being comfortable on the telephone and in-person
• Must have a caring and friendly personality, as well as go-getter, fanatical energy
• Must have strong troubleshooting and critical thinking ability
• Must be honest and ethical in all aspects of your job (from licensing to billing, etc.)
• Must be responsible and take ownership of both your successes and failures
• Must have clean criminal background checks
• Must be able to work with endpoint and network security, preferably with general understanding of HIPAA and PCI compliance
• Must be capable of and willing to performing desktop management and end-user support, in addition to more complex tasks

Remote and on-site shifts required. Wider travel possible in rare circumstances but not typical.

Job Type: Full-time

Pay: $45,000.00 – $55,000.00 per year

Job Type: Full-time

Pay: $45,000.00 – $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
We encourage all of our technicians to take precautions while not working at home including social distancing, using appropriate PPE (gloves, masks), using sanitizing wipes, and hand sanitizer.

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Azure: 1 year (Preferred)
• Technical Support Occupations: 6 years (Preferred)
• Customer service: 6 years (Preferred)

Work Location: Hybrid remote in Lewisburg, PA 17837