Medix Infusion Hiring for IT Support Specialist Job at Addison, TX Full Time

The IT Support Specialist will assist in the maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. This position will be responsible for analyzing and resolving routine to moderately complex issues for end-users anywhere in the environment. These issues relate to the desktop computing environment, network applications, production applications, and hardware. The IT Support Specialist will also be responsible tor administration and internal support of the Company’s PCs, printers, and related equipment.

Essential Functions:

• Provide support and administration for business applications including Office 365, Adobe Acrobat, Desktop Services, and industry specific third-party software.
• Configure, test, deploy, maintain/monitor, and troubleshoot end-user workstations, hardware, and software.
• User creation, management, and security using Active Directory and Azure.
• Troubleshoot and basic support of WAN and LAN technology: Switches, Firewalls, and Wireless Access Points.
• Printer and copier support and management; removal, and installation.
• Basic support and administration of phone systems.
• Asset management support.
• Communications with customers, as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
• Provide helpdesk support and resolve problems to the end users satisfaction.
• Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• Manage PC setup and deployment for new employees using standard hardware, images and software.
• Modify configurations, utilities, software default settings, etc. for the local workstation.

Education and Experience:

• Two years experience in a support/help desk role.
• Proven ability to function in a self-directed environment.
• Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
• Proven ability to support Active Directory.
• Ability to handle clients professionally during all interfaces.
• Solid experience in problem analysis and resolution of software and hardware problems.
• Experience supporting Windows operating systems.

Physical Demands:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

• While performing the responsibilities of the job, the employee is required to talk and hear.
• The employee is often required to sit and use their hands and fingers, to handle or feel.
• The employee is routinely required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• Vision abilities required to perform this job include close vision.