Med One Group Hiring for Director of IT Operations Job at Sandy, UT Full Time

Position: Director of IT Operations

Reports to: SVP of Customer Care

Company Overview

Med One Group, a leader in the medical equipment industry, is seeking a Director of IT Operations. Med One is a multi-state operation with over 200 employees. We provide equipment solutions via financing options, long and short-term rental, sales, and support services. The IT department plays a critical role in providing technology support throughout the organization.

Summary

The Director of IT Operations manages Company’s information technology including access management, hardware and software management and support, compliance, web applications, and server resources. This position’s key responsibility is strategically ensuring the effective and appropriate rollout and support of technology to accomplish Med One’s data protection, compliance, and information processing objectives. This position advises leadership and management in other departments on technology use, technology risks, and appropriate technology investment. We are looking for someone who understands how to apply risk management principles to achieve cost-effective technology use that balances usability with good cybersecurity.

Essential Functions

Strategically reviews the complex business needs presented by employees/management and makes recommendations for technical solutions

Ensures the consistency and maintainability of existing processes by creating, maintaining, and enforcing standards/procedures for implementing technical solutions

Approves all business requirements prior to the technical solution

Authorize, procure, and manage hardware and software for Med One according to cybersecurity standards and performance objectives

Represents the IT function at management review meeting when appropriate

Directs education/training programs for her/his staff

Perform liaison duties between employees, operations, and programming personnel in the areas of systems design, modifications or trouble shooting

Performs salary administration and conducts interviews and makes recommendations for new hires, consultants and/or replacement personnel within the IT department

Must have a passionate drive for technology

Fluent in Mac OS, iOS, and Windows Operating Systems – SQL, Database knowledge a plus

Strong knowledge of networking technologies (Routing, VPN and DNS)

Responsible for infrastructure and data security

Self-motivated, forward thinking, and able to identify needs and fill them

Ability to work with other areas of the organization and leadership to identify and manage technology risk to an acceptable level

Define and communicate performance metrics for all services to leadership to ensure organizational accountability

Maintain a continuous IT security improvement program

Competencies

Technical Capability

Business Acumen

Strategic Thinking

Customer/Client Focus

Leadership

Supervisory ResponsibilityThis position manages all employees of the department and is responsible for the performance management and hiring of the employees within that department.

Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms

TravelTravel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

Required Education and Experience

Bachelor’s degree in computer science or related field or related experience

Minimum of eight (8) years of experience within information technology

Experience in the most current technologies and products used in the industry

AD, Microsoft 365 experience

Proven experience in policy development

Experience with system design and development from business requirements analysis through day-to-day management

Preferred Education and Experience

Master’s degree in relevant field.