McKesson Corporation Hiring for Customer Service Supervisor – CDC Program at La Vergne, TN  Full Time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Company Profile

McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments, and other organizations in healthcare to help provide the right medicines, medical products, and healthcare services to the right patients at the right time, safely and cost-effectively.

United by our I2CARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful – all for the better health of patients. McKesson has been named a “” in the healthcare wholesaler category by FORTUNE, a “” by the Human Rights Campaign Foundation, and a topby Military Friendly. For more info, visit.

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us.

Department Summary

Saving lives starts with you. It starts with the chain of events you initiate when you work with McKesson Pharmaceutical – a chain that extends across the country and results in millions of people getting more from their healthcare.

As the leader in pharmaceutical distribution and supply chain management, McKesson Pharmaceutical delivers supply, technology, and care management solutions to over 26,000 retail and 5,000 health system pharmacies nationwide. Our company includes three segments: Our domestic network of distribution centers ensures that our customers – and their patients – receive the right medicines and medical supplies at the right time. Our IT segment provides service and support for more than 2,400 systems in independent, chain, hospital, clinic, and nursing-home pharmacies across the country. We work hard so that pharmacists can spend their time on patients – not paperwork. Our Center for Financial Services plays a critical role in ensuring that hospitals, pharmacies, and retail chains receive pharmaceutical products quickly – usually within 24 hours. Our entire team works to ensure patients receive their medications efficiently and begin the process of healing.

Current Need

McKesson is seeking a Customer Service Supervisor – CDC Program.

McKesson Pharmaceutical currently has an excellent leadership opportunity to work in our Customer Care Service department. In this role you will ensure effective and efficient customer service delivery as measured by achieving customer satisfaction and loyalty by directing resources, activities, programs, processes, and systems related to the tactical direction of the Customer Care operation. Ensure prompt, professional, and courteous support to customers and partners (internal and external) that drive retention and creates long term loyalty.

Position Description

Essential Job Functions & Responsibilities

• Working familiarity with all Customer Care operations including budget process development and documentation and achieving designated scorecard performance targets.

• Contribute to the delivery of innovative and effective partner and customer self service capabilities

• Contribute innovative thinking applied to best practices for the contact center.

• Lead or participate in the development, recommendation and implementation of specific Customer Care strategies as determined by the Customer Care Manager and Supervisor.

• Help manage and measure operations and performance within the Customer Care to assure performance targets are obtained.

• Contribute to and maintain an environment that balances a sense of urgency, high performance with a team-based culture and a learning organization.

• Provide accurate and timely feedback regarding individual performance and operations. Identify opportunities for growth and learning.

• Facilitate resolution of customer issues escalated to the leadership level.

• Lead or participate in other projects or duties as assigned.

• Monitor performance of key performance including inbound/outbound calls, offline support will be delivered through multiple channels including phone, fax, and emails.

• Ensure the availability/productivity of qualified, motivated staff, recruiting, selecting, monitoring training and development, and providing career opportunities for staff by directing the responsibilities of direct reports.

• Enhance job knowledge by attending industry related trainings and workshops; reviewing professional publications; networking with other similar organizations.

• Contribute to effective processes and practices for knowledge sharing and communication.

• Clarify how change will help the organization meet business goals and articulate benefits of change.

• Make recommendations regarding appropriate staff levels and skills to achieve goals and objectives.

Supervisor Responsibilities

• Coaching and recognize employees on career development opportunities, scorecard metrics and performance.

• Contribute to the attainment of high employee satisfaction and retention; contribute to the development of program and initiatives within group to attain high employee satisfaction.

Minimum Requirements

• 2+ years customer service experience.

• 1+ year demonstrated leadership skills, with healthcare/insurance experience highly desired for certain areas.

Critical Skills

• Ability to coach, mentor, lead and motivate others to meet high performance standards and expectations.

• Strong leadership and managerial skills that reflect a philosophy of “lead by example.”

• Strong verbal/written communication skills with ability to foster/promote open exchange of ideas/knowledge.

• Must manage time and priorities effectively by completing tasks in a timely manner.

• Intermediate MS Office outlook, Excel, PowerPoint.

• Demonstrated decision-making, critical thinking, problem-solving abilities.

• Strategy development, execution, performance management, and measurement.

Additional Knowledge & Skills

• Demonstrated ability to build consensus, establish trust, communicate effectively and foster culture change.

• Demonstrated ability to develop and implement process enhancements including technology and performance.

• Commitment to external and internal customer satisfaction.

• Excellent interpersonal skills especially in conflict resolution.

• Ability to maintain expected attendance at work.

• Strong presentation skills.

• Ability to manage job-related and personal stress effectively.

• Proficiency in Microsoft Office in Access and Project are a plus.

• Familiarity using Workforce Management, SAP, Salesforce, and RTA (Real Time Adherence) tools are a huge plus.

Education

• 2-year degree in business or related field or equivalent experience.

• 4-year degree is highly advantageous.

Working Conditions

• Able to travel 10% of the time.

• Hybrid work environment – Must live in proximity to LaVergne, TN location.

• Must be available to work varying, flexible hours between 7a-7p/CST, Monday through Friday.

• Must be authorized to work in the US unrestricted – This position is not eligible for sponsorship.

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$47,400 – $79,000

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.