The MGB Capacity Center Access Nurse will have a unique opportunity to join a multidisciplinary, cross-institutional team of individuals who will play a central role in managing capacity and access on behalf of the eleven hospital MGB system. The Capacity Center’s aim is to enable safe, efficient, and timely patient care by serving as the unified hub for system capacity management. The Capacity Center strives to help patients inside and outside of MGB gain access to high quality care within our system as efficiently as possible. To achieve this aim, the Access Nurse will work in close collaboration with teammates within the Capacity Center, colleagues at each member hospital, and other key stakeholders across the system.
A central pillar of the Capacity Center is to coordinate and optimize all incoming hospital transfers and referrals for the system, which currently includes over 50,000 requests annually. The Access Nurse will play a lead role in this critical activity by adopting a ‘system mindset’ with strong situational awareness of system-wide capacity, knowledge of service capabilities at all MGB hospitals and other assets, and a dedicated approach that matches patient need to site of care in the most timely and efficient manner possible. By centralizing these activities under the Access Nurse, the key aims are: (1) to leverage the Access Nurse expert clinical knowledge and triage capability to match patients inside and outside of MGB with the services and site of care that they need within the system, utilizing all MGB assets to achieve the most timely access to care possible; (2) to reduce transfer delays for patients with emergent care needs that cannot be fulfilled at the referring facility so as to achieve the best possible clinical outcome; (3) to leverage real-time system-wide capacity information in the MGB Capacity Center to help balance the flow of transfers across the system so that no one asset is unsafely overloaded; (4) to activate and coordinate standardized transfer pathways (e.g., direct admission, Round Trip, direct-to-procedure, etc.) that ensure the most efficient use of capacity at MGB assets; and (5) to coordinate tightly and collaborate openly with the multidisciplinary and institutionally diverse team of the MGB Capacity Center as well as the physicians, nurses, and capacity leaders for each MGB asset.
The Capacity Command Access Nurse will be a valued member of the Capacity Center team and their input, feedback, and recommendations will be regularly sought by leadership to further strengthen our system-based capacity management and achieve our collective goals to improve patient care.
The Capacity Command Access Nurse provides leadership in strategy, planning, design, implementation and evaluation of the Access Center. They work in partnership with leaders for implementation of structures and processes to achieve key objectives in the Capacity Center. They will be the proxy as needed for the Director, assisting with team cohesion, development, supervisorial duties, including, providing 24-hour coverage 7 days a week, as well as other responsibilities as needed.
Principal Duties and Responsibilities:
Organizational Relationships
Scope and Responsibilities (include, but not limited to):
Operational
Administration, Business, Management
Quality, Safety & Performance Improvement
Collaboration, Communications, Escalation & Compliance
Leadership, Team Building, Development
In partnership with Director,
Self-Development
Environment
Advocacy/Resources
Qualifications:
Skills/Abilities/Competencies:
Leadership: Demonstrates Mass General Brigham’s Leadership Competencies for both Performance Focused Leadership and People-Focused Leadership:
Performance Focused:
o Customer/Patient Focus: Building strong customer/patient relationships and delivering customer/patient centric solutions.
o Manages Complexity: Make sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
o Cultivates Innovation: Create new and better ways for the organization to be successful.
o Ensures Accountability: Holding self and others accountable to meet commitments.
o Learning Agility: Actively learn through experimentation when tackling new problems, using both successes and failures as a learning folder
People Focused:
o Drives Equity and Inclusion: Recognizes the value that different perspectives and cultures bring to an organization.
o Collaborates: Build partnerships and work collaboratively with others to meet shared objectives.
o Communicates Effectively: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences including senior system and hospital administrators, physician leadership, technician staff, and other personnel across different institutions.
o Instills Trust: Gain the confidence and trust of others through honesty, integrity, and authenticity.
Other:
Supervisory Responsibilities:
* Capacity Command Center Access Nurse will be proxy for Capacity Command Access Director as needed providing 24-hour coverage 7 days a week.
* Must be able to manage and lead the work independently. Manages and supervises the Access workflows and processes.
Fiscal Responsibility:
Direct impact on driving growth and development for MGB of complex cases, what is accepted or not and financial impact of patient transfer into the system.
Working Conditions:
EEO Statement
As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.
Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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