Martin Energy Group Services LLC Hiring for IT Support Technician Job at Tipton, MO Full Time

Description: IT Support Technician
Job Summary
As an IT Support Technician, you will support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.
Job Responsibilities

• Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems
• Support and maintain any company computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required
• Evaluate, prioritize and respond to service requests with a resolution
• Perform analysis and diagnosis of complex PC problems for end users, and recommend and implement solutions
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation software/hardware, networked peripheral devices, and networking software/hardware products
• Develop and maintain an inventory of all IT assets including history of hardware failure, repair, installation and removal
• Construct, install, and test customized configurations based on various platforms and operating systems
• Monitor and test PC performance and provide statistics and reports
• Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
• Maintain communications with end users to ensure systems continually meet business needs
• Perform periodic system maintenance
• Place and escalate vendor service calls when necessary to resolve hardware or software failures
• Conduct research on computer products in support of PC procurement and development efforts. Evaluate and recommend products for purchase
• Write technical specifications for purchase of PCs, networking hardware and related products
• Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations
• Coordinate with end users and technical staff to implement and maintain systems that utilize industry best practices to meet business objectives, while maintaining the security and integrity of the data, system and network
• Generate metrics, project status reports and operating status reports for management and team members
• Provide guidance to less experienced personnel
• Prepare, coordinate and support user training and documentation and provide technical assistance for post-implementation support issues
• Provide service and technical support to users: answer phones and make phone calls
• Perform routine to moderately complex problem analysis and resolution design for systems and applications
• Support, communicate, reinforce and defend the mission, values and culture of the organization
• Maintain timely and accurate helpdesk records using the ticket management system

Requirements:

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Understanding of O365, Active directory, Least Permissive access, and basic Cybersecurity

• Experience in Helpdesk ticketing and ticket management, able to receive and make support telephone calls.
• Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Protect organization’s value by preserving the confidentiality of information

Qualifications

• Currently Studying or completed degree in Information Technology
• Education or knowledge of the principles, methods, and techniques used in troubleshooting and support
• Understanding of principles, methods, and techniques used in all phases of installation, administration and maintenance of IT and business systems and Commercial Off-the-shelf (COTS) applications
• Two (2) to five (5) years of directly related experience in IT support
• Strong verbal, written and interpersonal communication skills
• Ability to work independently as well as cooperatively in a team-oriented environment
• Ability to successfully interact with all levels of management, other IT professionals and end-users
• Ability to sit or stand for extended periods, lift and move 50lbs regularly.
• Is open and responsive to change and demonstrates a commitment to the process of continuous improvement by identifying and responding actively and with sensitivity to the needs of all customers

Job Type: Full-time