Martin Brower Hiring for Customer Service Specialist MB Job at Sumner, WA Full Time

Position Summary: A Customer Service Specialist will professionally respond and interface directly with inbound and outbound customer calls, not limited to fulfilling orders and/or special requests and credit claims.

Compensation: $19.69 – $24.61 per hour

The compensation range reflects the Company’s reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs. This role may also be eligible to participate in a discretionary incentive program, subject to the rules governing the program.

Schedule: Tuesday- Saturday from 8:30am-5:00pm

Position Responsibilities may include, but not limited to:

• This position will coordinate or execute any Restaurant Order Process activities necessary to fulfill customer requests.
• Interacting with multiple Martin Brower locations, the call center ensures that customer’s needs are met timely and accurately, and all policies/procedures specific for each location are followed accordingly.
• A qualified candidate will serve as a customer service liaison communicating with each Distribution Center and/or the ROP SSC accordingly to provide information for daily business functions
• Be responsible for all clerical and administrative tasks required by the business unit and assisting various departments
• Other projects or duties as assigned.

Required Skills and Experience:

• High school diploma or GED
• 6 months experience with data entry and/or working in a demanding customer service call center environment
• Microsoft Office and good computer expertise
• Excellent written and verbal communication skills are needed.
• This position must be able to work any day of the week, including weekends, holidays or any shift.
• Must be detail oriented, highly accurate, conscientious, self-starter able to work independently managing time appropriately along with strong organizational skills.
• This position must pass a post-offer background and drug test.

Preferred Skills and Experience:

• Bilingual English/Spanish

Physical Demands and Work Environment:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.

As an Equal Opportunity Employer, Reyes Holdings companies will recruit and select applicants for employment solely on the basis of their qualifications. Our Practices and Procedures, including those relating to wages, benefits, transfers, promotions, terminations and self-development opportunities, will be administered without regard to race, color, religion, sex, sexual orientation and gender identity, age, national origin, disability, or protected veteran status and all other classes protected by the Federal and State Government. Drug Free Employer.