Marriott Hiring for Technology Analyst – Configuration and Asset Management at Atlanta Full Time

Job Number 23076862

Job Category Information Technology

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management

JOB SUMMARY

Responsible for the administration of the configuration management database (CMDB) and supporting processes. Data integrity of the CMDB is critical and emphasis is on the continuous improvement of its accuracy, completeness and quality through ongoing gap analysis, creation of discovery patterns, and comparison to asset records. This role will work closely with the ServiceNow system administrators and configuration item (CI) owners and will assist with driving adoption through documentation and customer demos.

CANDIDATE PROFILE

Required Education and Experience

• 5+ years’ experience in information technology experience

• 1+ years’ experience working with ServiceNow in some or all of the following

o ServiceNow CMDB, Discovery and service mapping technologies

o Asset Management (SW & HW) principles and practices

o ServiceNow development

• 2+ years’ experience gathering, analyzing, and communicating requirements for complex enhancements

• 2+ years’ experience in systems administration and/or configuration management

• Undergraduate degree or equivalent experience/certification.

Preferred:

• ITIL certification and an in-depth understanding of ITIL processes, configuration management, asset management, and governance best practices

• Scaled Agile Framework (SAFe) experience

• Development and execution of governance models and processes

• System integration using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP REST/SOAP

• Information security experience

• Experience with one or more scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell

• Business Rules, Script Includes, UI Actions, Scheduled Jobs – all scripted aspects of ITSM platforms

• Experience working with varied architectural concepts, principles, and/or tools relevant to ITSM platforms.

• Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members

• Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, IP networks and networking infrastructure

• In depth understanding of Marriott’s IT infrastructure and environments and/or experience with Marriott’s global property-based technologies.

CORE WORK ACTIVITIES

Technical Leadership

• Represents ITSM team on Configuration Management CMDB and Discovery projects and initiatives.

• Coordinates and leads Configuration Management process improvement efforts, supports the implementation and testing of code/modules in compliance with architectural guidelines and adheres to change management policies and procedures.

• Builds and maintains dashboard scorecards for effective reporting on services across IT operations environment

• Acts as the subject matter expert (SME) for ITSM tools and processes.

• Educates users on the Configuration Mgmt. processes and tools, identifies process improvement opportunities, leads, coordinates and prioritizes efforts of service provider team resources.

Delivering Technology

• Works closely with key client stakeholders including Continent IT teams and property-based technology resources, and senior technology leaders to implement improvements to support business needs and value

• Builds effective CMDB configurations focused on Discovery or Asset Management; lead the documentation of Configuration Item (CI) types, map the relationships between CI, and populate the CMDB through manual, integration, or automatic Discovery/Service Mapping applications.

• Direct involvement in the delivery of ITAM (HAM/SAM) projects, often working with and potential supporting the deployment of HAM/SAM technologies

• Cross-functional collaboration and integration support with SNOW platform including ITSM

• Configure and maintain the Asset management systems to support Internal deliverables

• Analyze configuration issues and propose appropriate resolutions

• Basic understanding of Service Mapping, configuration data security, quality and integrity

• Basic understanding of IT Asset Management (Software / Hardware) process

• Reviews configuration design documents for completeness and proper authorizations

• Oversees the day to day operations of the CMDB processes, while liaising with process owners for other service transition processes

• Executes process controls reporting compliance metrics for process and data standards

• Identifies opportunities and submits proposals for improvement with respect to tools, training, process, procedures, and work instructions

• Performs ITSM Integrations including developing technical solutions, implementing them and completing component integration tests

• Provides expertise on technical questions related to ITSM tools, with a focus on Configuration Management

• Works to standardize processes and builds this into the CMDB design, based on Business needs

• Uses expertise level of understanding of ITSM / ITIL processes and support mechanisms

IT Governance

• Follows all defined technology standards and processes (i.e. IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed

• Maintains a proper balance between business and operational risk

• Follows the defined project management standards and processes

Managing Work, Projects, and Policies

• Coordinates and implements work and projects as assigned.

• Complies with Federal and State laws applying to procedures.

• Generates and provides accurate and timely results in the form of reports, presentations, etc.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Manages the flow of questions and directs questions.

Supporting Operations

• Works with team to put sustainable work processes and systems in place that support the execution of the strategy.

• Establishes and maintains complete and up-to-date information to ensure accurate reporting.

• Represents team in resolving situations.

• Maintains and manages inventory and service operations.

Additional Responsibilities

• Informs, updates, and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner.

• Attends and participates in all relevant meetings.

• Presents ideas, expectations, and information in a concise, organized manner.

• Uses problem solving methodology for decision making and follow up.

• Maintains positive working relations with internal customers and department managers.

• Manages time effectively and conducts activities in an organized manner.

• Performs other reasonable duties as assigned by manager.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?