Marquee Staffing Hiring for IT Help Desk Support Job at Hudson, NH Full Time

Global Medical Device Technology company is adding to their Hudson,NH team.

Temp to Hire
Onsite in Hudson, NH

Job Summary:

This position will perform IT troubleshooting, desktop, and remote support for end-users in a world-wide IT environment

Duties & Responsibilities:

• Provide IT support to internal employees to fulfil requests and troubleshoot issues with desktop computers, laptops, printers, mobile devices, and peripheral devices.
• Assist onsite and remote employees with their computer and software issues with Windows, Macs, iOS, and Android
• Provide recommendations for improving Helpdesk processes
• Escalate any major or unresolved IT issues to IT management
• Assist with implementation of policies and processes for company compliance with federal regulations
• Understands all security policies associated within the network infrastructure:
• Software installation and basic network troubleshooting
• Imaging computers and desktop/laptop setup
• Document resolution and follow up with trouble tickets
• Help purchase and manage hardware and software inventory
• Assist other IT team members with project tasks and testing
• Maintain computer equipment connected to the network
• Provide end-user and remote support; Assist and educate network users; Prepares technical and user documentation and training materials
• Included in on-call rotation
• Performs other duties or special projects as assigned

Minimum & Preferred Qualifications and Experience:

Minimum Qualifications:

• Professional and confidential customer support.
• Excellent verbal and written communication skills.
• Patient and enthusiastic attitude. Ability to adapt to fast paced environment.
• In depth working knowledge of Microsoft Windows OS, Microsoft Office, and other standard PC applications
• Ability to properly define requests and issues, research solutions, propose ideas, and execute ideas to satisfaction.
• Strong attention to detail. Excellent documentation skills.
• In-depth working knowledge of Microsoft Windows and the Microsoft Office Suite.
• Strong knowledge of end-user computer hardware and software configurations
• Knowledge of networking protocols and services including, but not limited to, ethernet, Wi-Fi, mobile networks.
• Technical aptitude to learn, follow, and create instructions

Preferred Qualifications:

• Microsoft Certifications preferred
• Hardware Certifications preferred
• Broad knowledge of Windows client/server network environment

Expected Qualifications:

• Ability to troubleshoot basic issues, such as printers, fax machines, MS Office suite, etc.
• Ability to determine issues via question triage.
• Answer phone calls and reply to trouble tickets.
• Strong follow up skills.
• Ability to research solutions and work independently on tasks

Education:

• Bachelor’s degree or certificate preferred

Job Type: Temp-to-hire

Pay: $25.00 – $30.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Hudson, NH: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location