Marketing Max Retail Hiring for Customer Service Representative Job at Newark, NJ Full Time

About us:

We apply our innovation and strategic thinking to align our clients’ corporate and business strategies – all with ease.

A Customer Service Representative, is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.

Responsibilities:

• Listening to customers’ concerns and handling complaints and returns
• Giving detailed explanations of services or products
• Working with a sales team to create better methods to address customer complaints
• Reviewing customer accounts and transactions while resolving issues
• Communicating with customers in-person, through email or chat, over the phone or on social media
• Receiving orders, calculating charges and processing payments
• Monitoring customer satisfaction levels

.

Schedule:

Monday to Friday

Salary:

$900 – $1200 per week
Required Experience:

• High school diploma, general education degree or equivalent.

• Ability to stay calm when customers are stressed or upset.

• Comfortable using computers.

• Experience working with customer support.

From: Rox

Benefits:

• Disability Insurance
• Employee Assistance Program
• Flexible Schedule