Marist College Looking for Enrollment Services Assistant (CL-2) Full Time

Position Title:

Enrollment Services Assistant (CL-2)

Department/School:

Enrollment
Services

Job Summary:

The Enrollment Services Assistant (CL-2) will coordinate day-to-day processes of the
Enrollment Services office including performing a variety of complex technical tasks that include the uploading and processing of large data
files, applications, and indexing supporting documents. This role will address admission record updates and requests and complete all
essential audits and error correction, while working in multiple systems. It is essential for this team member to ensure a quick and
seamless admission process for prospective traditional undergraduate, adult, and graduate students for all campuses and locations. It is
expected that the highest level of customer service is provided when interacting with students and families on the phone, or through email,
text, or chat.

Physical Effort & Work Environment
The work environment consists of exposure to physical
conditions typical of a normal office environment. Most of the job is performed while sitting, although the work may require occasional
standing or walking and/or the lifting and carrying of small objects.

Minimum Qualifications:

The ideal
candidate will be a high school graduate, have 5-7 years of progressively responsible secretarial/clerical work or any combination of
training, experience and education sufficient to indicate an ability to do the work.

Requisite Skills

5B-Intermediate Written Communication
Consistently demonstrates ability to create routine correspondence
or update template or
samples with speed and accuracy. Utilizes a
comprehensive knowledge of supported word processing software

6B-Intermediate Office
Organization
Consistently demonstrates ability to manage operational aspects of the office with minimal to no supervision, including
time
management, information distribution, and project deadlines.
Consistently demonstrates ability to file documents and
student
records using standard filing procedures as well as a familiarity with
retention policies

7B-Intermediate Record & Data
Processing
Consistently demonstrates ability to process routine forms and records quickly and accurately, using multiple programs,
and
investigate and resolve problems such as missing or inaccurate data. Consistently demonstrates attention to detail

9B-Intermediate Auditing & Data Reconciliation
Consistently demonstrates ability to audit accuracy of data and
investigate
discrepancies, as well as reconcile expense reports.
Errors are located using developed attention to detail. Errors
committed are of
average severity, and overall risk to institution is
concerning and may necessitate corrective action

15C-Advanced Interpersonal
Communication
Consistently demonstrates high communication skills, and sensitivity to the concerns or interests of others in conveying
information. Demonstrates the understanding of factual information and the use of persuasion tactics to help others identify solutions or
possible alternative courses of action

17B-Intermediate Responsibility
Consistently demonstrates ability to prioritize, coordinate
and
complete (start to finish) basic work assignments with minimal to no assistance or instruction, such as preparing faculty
appointment
letters

18C-Advanced Organizational Knowledge
Consistently demonstrates extensive knowledge of entire
College
and outside organizations

Essential Functions:

• Serve as a point of contact over the phone,
  in person and online, for students, parents, faculty, staff and the general public. Answer questions as able or refer inquiries to
  appropriate person
• Open, sort and distribute office mail. Process outgoing mail
• Access department calendars; schedule and
  log appointments as necessary
• Assist in event organizing or scheduling
• Create, update and proofread various correspondence
  and documents
• Maintain complex filing systems, including student and faculty files
• Enter and manage information in
  department computer system; information may be of a confidential nature
• Manage and reconcile independent budgets and financial
  records
• Purchase office supplies and equipment when needed
• Train and supervise student workers
• Maintain knowledge
  of state and federal regulations pertinent to position
• Possess intimate knowledge of entire institution 
• Consistently
  demonstrate courtesy, tact, professionalism, and the ability to handle difficult people
• Perform other job-related duties as
  required

Preferred Qualifications:

Bachelor’s degree preferred. Experience working with a CRM, ETL
tools including Informatica, Data Management platforms like DemandTools, digital documents and document systems, Banner, as well as
Reporting experience.

• Ability to identify and coordinate the correction of bad data and integration errors, while ensuring data
  integrity issues are escalated to the proper team members. Skills to address data issues at the source; locate, define, and communicate
  recommended process improvements and issues to leadership team regarding data quality.
• Has knowledge of data security best
  practices with a high degree of integrity relative to computer security and confidentiality of information.
• Can demonstrate
  excellent customer service skills and a passion for problem solving. Proven ability to build trust and work well with all levels of
  enrollment management and technical staff.
• Consistently demonstrate courtesy, tact, as well as a positive and professional attitude
  while interacting with other team members as well as current and prospective students and families.
• Preferred knowledge and
  experience importing data from platforms like Encoura, College Board, Common Application, and Parchment.

Required
Application Documents:

Resume, Cover Letter, & Contact Information of 3 Professional References 

About Marist
College:

Located on the banks of the historic Hudson River and at its Florence, Italy campus, Marist College is a
comprehensive, independent institution grounded in the liberal arts. Its mission is to “help students develop the intellect, character, and
skills required for enlightened, ethical, and productive lives in the global community of the 21st century.” Marist educates approximately
5,000 traditional-age undergraduate students and 1,200 adult and graduate students in 53 undergraduate majors and numerous graduate
programs, including fully online MBA, MPA, MS, and MA degrees, and also Doctor of Physical Therapy and Physician Assistant programs. Marist
is consistently ranked among the best colleges and universities in America by The Princeton Review (Colleges That Create Futures and The
Best 386 Colleges), U.S. News & World Report (3rd Most Innovative School/North), Kiplinger’s Personal Finance (“Best College Values”), and
others. Marist’s study abroad program is ranked #2 in the nation by the U.S. State Department’s “Open Doors Report” and has also received
the Senator Paul Simon Award for First Year Abroad programs in Italy and Ireland. Marist’s Joint Study partnership with IBM, which began in
1988, has brought the College the kind of world-class technology platform typically found at leading research institutions. To learn more,
please visit https://www.marist.edu/about 

Type of Position:

Full-time

Classification:

CWA (Full-Time)

Months per Year:

12

Work Schedule:

Monday-Friday 8:30am-5:00pm with occasional nights and weekends

Hours per
Week:

37.5

Location:

Marist College Main Campus

Number of Position
Openings:

1

Equal Employment Statement:

Marist College is committed to creating a diverse
workforce on our campus by ensuring that barriers to equal employment opportunity and upward mobility do not exist here. To this end, the
College will strive to achieve the full and fair participation of minorities, women, people with disabilities, and any other protected
groups found to be under represented.

Equal opportunity means employment, development, and promotion of individuals without
consideration of race, color, disability, religion, age, sex, marital status, national origin, sexual orientation, or veteran status unless
there is a bona fide occupational requirement which excludes persons in one of these protected groups. The College will review its
employment policies and procedures to ensure that barriers which may unnecessarily exclude protected groups are identified and eliminated.
The College will also explore alternative approaches if any policy or practice is found to have a negative impact on protected groups.

Marist’s policy of non-discrimination includes not only employment practices but also extends to all services and programs provided by
the College. It shall be considered a violation of College policy for any member of the community to discriminate against any individual or
group with respect to employment or attendance at Marist College on the basis of race, color, disability, religion, age, sex, marital
status, national origin, sexual orientation, veteran status, or any other condition established by law.